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- Tasks: Lead service optimisation and improve regulatory processes for a vital organisation.
- Company: Join the Bar Standards Board, a key player in the justice system.
- Benefits: Enjoy hybrid working, up to 31 days annual leave, and a supportive environment.
- Why this job: Make a real impact on legal services while enhancing your skills in a dynamic role.
- Qualifications: Experience in service optimisation and strong stakeholder management skills required.
- Other info: Flexible working culture with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
The Bar Standards Board (BSB) is recruiting for a Head of Service Optimisation to oversee the efficient operation of its end-to-end regulatory services. A new role to the organisation, the post holder will join at an important time. The role will focus on improving how work flows through the organisation, removing bottlenecks, improving data and insight, and embedding a culture of continuous improvement across regulatory teams.
Key responsibilities of the post:
- Map, analyse and redesign end-to-end regulatory processes and ways of working (e.g. reports, assessments, investigations, enforcement, authorisations).
- Embed clear service standards and workflows that support timely and consistent decision-making.
- Develop and maintain performance measures - timeliness, throughput, backlog, ageing, productivity, quality indicators.
- Analyse demand trends, case complexity and capacity constraints across regulatory services.
- Lead improvement initiatives using appropriate methodologies (e.g. Lean, systems thinking, service design), adapted for a regulatory environment.
- Provide clear reporting and assurance to senior management and governance committees on service performance and improvement activity.
Key skills and experience required include:
- Proven experience in service optimisation, operational improvement or performance improvement in a regulatory, legal, public sector or professional services environment.
- Strong experience in coaching skills and design to implementation of ways of working.
- Strong understanding of end-to-end service design and process improvement.
- Excellent stakeholder management skills, with the ability to influence without formal authority.
- Clear written and verbal communication skills, including the ability to produce concise, evidence-based reports for senior leaders.
The Bar Standards Board (BSB) regulates barristers and their professional practice and specialised legal services businesses in England and Wales in the public interest. We are responsible for setting education and training requirements, setting standards, authorising organisations, monitoring the service provided, and handling complaints. Barristers work at the heart of our justice system so BSB's mission is fundamentally important to the maintenance of the rule of law. Our people value our friendly and respectful environment, our support for flexible working, the opportunity to have a high degree of impact and our interesting, challenging, and varied work.
Working for the BSB offers excellent terms and conditions of employment, including hybrid working, with a minimum of four days per month in the office, and up to 31 days annual leave, plus a holiday.
Head Of Service Optimisation in England employer: The BAR Council
Contact Detail:
The BAR Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Service Optimisation in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the Bar Standards Board. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to service optimisation and performance improvement. We recommend using the STAR method to structure your answers – it’s a great way to showcase your experience effectively.
✨Tip Number 3
Showcase your skills in process improvement during interviews. Bring examples of how you've successfully mapped and redesigned workflows in previous roles. This will demonstrate your fit for the Head of Service Optimisation role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head Of Service Optimisation in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service optimisation and operational improvement. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your understanding of end-to-end service design and process improvement. Remember, we appreciate well-structured and easy-to-read applications!
Showcase Your Stakeholder Skills: Since strong stakeholder management is key for this role, include examples of how you've influenced others without formal authority. We love to see how you’ve navigated complex environments and built relationships in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the BSB and our culture there!
How to prepare for a job interview at The BAR Council
✨Know Your Processes
Before the interview, make sure you thoroughly understand end-to-end service design and process improvement. Familiarise yourself with methodologies like Lean and systems thinking, as these will likely come up in conversation. Being able to discuss specific examples of how you've applied these methods in previous roles will show your expertise.
✨Showcase Your Coaching Skills
Since the role requires strong coaching skills, prepare to share instances where you've successfully guided teams through operational improvements. Think about how you can demonstrate your ability to influence without formal authority, as this is crucial for the Head of Service Optimisation position.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with stakeholder management. Be ready to discuss how you've navigated complex relationships and influenced decision-making in a regulatory or public sector environment. Use specific examples to illustrate your communication skills and ability to produce concise reports for senior leaders.
✨Understand the BSB's Mission
Research the Bar Standards Board and its mission to maintain the rule of law. Understanding their values and how they impact the legal profession will help you align your answers with their goals. This knowledge will also demonstrate your genuine interest in the role and the organisation.
