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- Tasks: Manage and optimise outsourced services for regulatory enforcement activities.
- Company: Join the Bar Standards Board, a key player in the legal sector.
- Benefits: Enjoy hybrid working, up to 31 days annual leave, and competitive salary.
- Why this job: Make a real impact in the legal field while developing your career.
- Qualifications: Experience in managing outsourced services and strong stakeholder management skills.
- Other info: Friendly environment with flexible working and opportunities for professional growth.
The predicted salary is between 52000 - 78000 £ per year.
The Bar Standards Board (BSB) is recruiting for a Business Manager to support their Regulatory Enforcement activities. A new role to the organisation, the post holder will join at an important time, whilst the BSB focuses on improving service delivery across its regulatory operations.
The Business Manager will manage, assure and optimise the performance of multiple outsourced service providers delivering investigations, enforcement and related regulatory services, ensuring outcomes are timely, high-quality, proportionate, consistent and legally robust, and aligned with the regulator's statutory duties, regulatory objectives and public-interest remit. The successful candidate should be available to commence work in April.
Key responsibilities of the post:
- Act as the primary relationship manager for outsourced investigations and enforcement providers.
- Establish clear expectations, service standards and ways of working with each provider.
- Monitor provider performance against agreed KPIs and service levels (e.g. timeliness, throughput, quality, ageing, escalation rates).
- Ensure outputs meet required standards of evidential quality, legal robustness and fairness.
- Work with internal teams to forecast demand and allocate work across providers appropriately.
- Manage contracts in line with public sector and regulatory requirements.
Key skills and experience required:
- Proven experience managing outsourced or commissioned services in a regulated, legal, public sector or professional services environment.
- Strong understanding of investigations, enforcement or disciplinary processes, or closely related casework.
- Demonstrable experience of contract management, performance management and service assurance.
- Ability to interpret and use performance data to drive improvement and manage risk.
- Excellent stakeholder management and influencing skills.
The BSB regulates barristers and their professional practice and specialised legal services businesses in England and Wales in the public interest. We are responsible for setting education and training requirements, setting standards, authorising organisations, monitoring the service provided, and handling complaints. Barristers work at the heart of our justice system so BSB's mission is fundamentally important to the maintenance of the rule of law. Our people value our friendly and respectful environment, our support for flexible working, the opportunity to have a high degree of impact and our interesting, challenging, and varied work.
More about our work can be viewed on our website, including our Business Plan.
Working for the BSB:
- Hybrid Working is the agreed way of working. We work from the office for a minimum of four days per month. Option to work from the office more and attendance expected when there are team or organisational events.
- Up to 31 days annual leave, plus a holiday.
Business Manager in England employer: The BAR Council
Contact Detail:
The BAR Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the Bar Standards Board. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to contract management and performance assurance. We all know that confidence is key, so rehearse your answers until they feel second nature!
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, use specific instances where you've managed outsourced services or improved performance metrics. This will make your application stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at the BSB.
We think you need these skills to ace Business Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing outsourced services. We want to see how your skills align with the role of Business Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Stakeholder Skills: Since this role involves a lot of relationship management, it’s crucial to demonstrate your excellent stakeholder management and influencing skills. Use specific examples from your past experiences to illustrate how you’ve successfully navigated similar situations.
Be Clear and Concise: When writing your application, clarity is key! Keep your language straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point while still being engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at The BAR Council
✨Know Your Stuff
Make sure you thoroughly understand the role of a Business Manager, especially in the context of regulatory enforcement. Familiarise yourself with the Bar Standards Board's mission and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed outsourced services or contracts. Highlight your experience with performance management and how you've used data to drive improvements. This will demonstrate your capability to meet the job requirements effectively.
✨Engage with Stakeholders
Since stakeholder management is key for this role, think about how you can illustrate your influencing skills. Prepare anecdotes that showcase your ability to build relationships and manage expectations with various stakeholders, as this will be crucial in your new role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the BSB’s goals and challenges. Inquire about their current projects or how they measure success in their regulatory operations. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career aspirations.
