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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Bannatyne Group is a leader in health and wellness, known for excellence and innovation.
- Benefits: Enjoy free gym membership, discounted spa treatments, and 28 days annual leave.
- Why this job: Join a passionate team dedicated to wellness and create memorable experiences for guests.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification required; strong customer service skills essential.
- Other info: This is a temporary maternity cover position with opportunities for personal development.
The predicted salary is between 18240 - 24960 £ per year.
Overview
Job Title: Spa Manager
Hours: 40 hours
Rate of Pay: £29k-£31k base salary depending on experience and up to £35k OTE.
Location: Aberdeen
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? Bannatyne\’s luxurious spa invites you to join our team as a Spa Manager!
Benefits
- B-fed – complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments – 30%
- Discounted Spa Goods – 20% ELEMIS Products.
- Discounted Meals and Beverages – 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
Responsibilities
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments.
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Spa Manager employer: The Bannatyne Group
Contact Detail:
The Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Familiarise yourself with the Bannatyne Group's values and mission. Understanding their commitment to wellness and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of Bannatyne. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've led a team in a spa or wellness environment. Highlighting your leadership skills and ability to motivate staff will demonstrate that you're the right fit for the Spa Manager role.
✨Tip Number 4
Research ELEMIS products and treatments thoroughly. Being knowledgeable about the products used in the spa will not only impress your interviewers but also show your genuine interest in providing exceptional customer experiences.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wellness and customer service. Emphasise any leadership roles you've held, especially in a spa or hospitality setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and your ability to lead a team. Mention specific examples of how you've improved customer satisfaction or increased revenue in previous roles.
Highlight Qualifications: Clearly state your NVQ Level 2 & 3 Beauty Therapy qualifications or equivalent in your application. If you have knowledge of ELEMIS products, make sure to mention it as it's desirable for the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your thoughts. Use professional language and structure your application well.
How to prepare for a job interview at The Bannatyne Group
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and customer service during the interview. Share personal experiences or stories that highlight your commitment to creating exceptional spa experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated a team in previous roles. Discuss specific strategies you've implemented to enhance team performance and client satisfaction.
✨Know Your Treatments
Familiarise yourself with the various spa treatments offered, especially ELEMIS products if you have knowledge of them. Be ready to discuss how you would tailor treatments to meet individual guest needs.
✨Highlight Your Customer Service Experience
Be prepared to share instances where you've delivered excellent customer service. Discuss how you handle difficult situations and ensure a positive experience for clients, as this is crucial for the Spa Manager role.
