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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Bannatyne Group is a leader in health and wellness, known for excellence and innovation.
- Benefits: Enjoy free gym membership, discounted treatments, and 28 days annual leave.
- Why this job: Join a passionate team dedicated to wellness and create memorable experiences for guests.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy qualification and proven customer service experience required.
- Other info: Flexible hours, including weekends, and opportunities for personal development.
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!
Rate of Pay: £16.35 - £16.82 per hour
Location: Brindleyplace
Benefits:
- Complimentary lunch or breakfast
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person (after 2 years service)
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health, Well-Being and EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted entertainment and shopping
A typical day in the life of a Spa Manager:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests
- Lead, motivate, and manage a team of skilled therapists and support staff
- Develop and implement strategies to increase spa revenue and client satisfaction
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required
- Maintain the highest standards of cleanliness, safety and customer service
- Manage inventory, budgets and scheduling to ensure efficient spa operations
- Creating a positive and collaborative work environment promoting professional growth and development
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent
- Be KPI driven and results focused
- Have dynamic interpersonal skills and a customer focused attitude
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email
- Proven experience of delivering excellent customer service
- Be flexible and proactive in managing multiple priorities
- The ability to make decisions, solve problems and take appropriate action
- Experience of managing a team and strong people development skills
- The ability to establish rapport, build trust and demonstrate credibility
- Ability to work flexible hours, including weekends and holidays
- It would be desirable if you had knowledge of ELEMIS products and treatments
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.
Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Spa Manager employer: The Bannatyne Group
Contact Detail:
The Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Familiarise yourself with the latest trends in wellness and spa treatments. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the wellness and spa sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potentially even referrals for the Spa Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved customer satisfaction in previous roles.
✨Tip Number 4
Research ELEMIS products and treatments if you’re not already familiar with them. Understanding the brand will show your commitment to providing exceptional service and could set you apart from other candidates.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wellness and customer service. Emphasise any leadership roles you've held, especially in a spa or hospitality setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and your ability to lead a team. Mention specific examples of how you've improved customer satisfaction or increased revenue in previous roles.
Highlight Qualifications: Clearly state your NVQ Level 2 & 3 Beauty Therapy qualifications or equivalent in your application. If you have knowledge of ELEMIS products, make sure to mention it as it’s desirable for the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated with clients in the past.
How to prepare for a job interview at The Bannatyne Group
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and customer service during the interview. Share personal experiences or stories that highlight your commitment to creating a relaxing and enjoyable environment for guests.
✨Demonstrate Leadership Skills
As a Spa Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and managed teams in the past, focusing on your ability to create a positive work environment and promote professional growth.
✨Know Your Products
Familiarise yourself with ELEMIS products and treatments, as this knowledge could set you apart from other candidates. Be ready to discuss how you would incorporate these products into your spa services to enhance client satisfaction.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or managing multiple priorities. Think of specific scenarios from your past experience where you successfully solved problems or made decisions under pressure, and be ready to share those examples.
