At a Glance
- Tasks: Engage with members, manage marketing plans, and enhance customer experiences.
- Company: Join Bannatyne, a leading wellness provider in the UK.
- Benefits: Free health club membership, discounts on products, and career growth opportunities.
- Other info: Dynamic role with plenty of support and advancement potential.
- Why this job: Be part of a fun, energetic team focused on customer satisfaction.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Hours: 32 hours per week
Rate of Pay: £13.60 per hour
Location: Eastbourne
About the Role
Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so, this role could be for you!
As our Member Xperience Manager, you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity, and the Member Xperience Manager will assist with building relationships in the club.
You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience. Your responsibilities will include:
- Devising and implementing retention strategies.
- Managing members with low usage and utilising campaigns to encourage a return to the club.
- Using social media platforms to promote club activities and events.
- Assisting the General Manager with activities such as debt recovery, DDI reinstates, and retaining scheduled cancellations.
- Handling queries and calls from members, clubs, and Head Office.
- Managing and updating membership databases.
- Training other members of the club team to be competent in club tours.
- Organising and attending member events, forums, and social events.
- Supporting new members with their 'Start Smart' journey with incentives to complete within the first 12 weeks.
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne, we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming, and inclusive culture with plenty of team support and growth opportunities.
We offer a great range of Company benefits including:
- FREE membership to our premium Health Clubs
- 50% discount in our cafe bar (including on-site Starbucks products)
- 30% discount on Grenade products purchased in our cafe bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (Free 24hr personal support service)
Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.
If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now!
We reserve the right to close this advert before the closing date if sufficient applicants have been received.
Member Xperience Manager employer: The Bannatyne Group
At Bannatyne Group, we pride ourselves on being a leading wellness provider in the UK, offering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Member Xperience Manager in Eastbourne, you will enjoy fantastic benefits such as free membership to our premium Health Clubs, generous discounts on services, and ample opportunities for career advancement within a supportive team environment. Join us to make a meaningful impact while enjoying a rewarding and fun workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Member Xperience Manager
✨Tip Number 1
Get to know the company inside out! Research Bannatyne's values, services, and recent news. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Member Xperience Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and member engagement. Think of examples from your past experiences that highlight your skills in these areas. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Member Xperience Manager
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering top-notch service in your application. We want to see that you’re genuinely excited about being part of the Bannatyne team and helping our members have the best experience possible.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to highlight your relevant experience and skills that match the Member Xperience Manager role. We love seeing how you can bring value to our team!
Be Personable:Since this role is all about building relationships, let your personality shine through in your written application. We’re looking for someone who’s not just qualified but also a great fit for our friendly and inclusive culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Bannatyne family!
How to prepare for a job interview at The Bannatyne Group
✨Know the Brand Inside Out
Before your interview, make sure you understand the Bannatyne brand ethos and what it stands for. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your passion for delivering excellent customer service and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Member Xperience Manager, you'll be dealing with various customer interactions. Think about potential scenarios you might face, such as handling complaints or engaging new members. Prepare specific examples from your past experiences where you've successfully managed similar situations to showcase your skills.
✨Showcase Your Social Media Savvy
Since the role involves using social media to promote club activities, be ready to discuss your experience with different platforms. Bring ideas on how you could enhance their online presence and engage members through social media. This will highlight your proactive approach and creativity.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, member engagement strategies, or upcoming events. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
