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- Tasks: Lead and motivate the front of house team to deliver exceptional customer service.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Other info: Opportunities for career development and a supportive team culture.
- Why this job: Make a real impact in a positive and inclusive work environment.
- Qualifications: Experience in customer service or hospitality with strong leadership skills.
The predicted salary is between 28000 - 28000 £ per year.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
Hours: 40 hours per week
Rate of Pay: £13.40 per hour
Location: Stepps
Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Front of House Manager:
- Lead, train and motivate the front of house team to provide outstanding customer service.
- Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
- Manage staff schedules, ensuring adequate coverage at all times.
- Conduct regular performance reviews and provide ongoing coaching and support to team members.
- Ensure that all members and guests are greeted warmly and assisted promptly.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Create a welcoming environment and ensure the front of house area is always clean and organised.
- Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Organise and participate in member events and activities to foster a sense of community.
- Assist with budgeting and financial planning for the front of house operations.
- Promote club programs, services, and events to members and guests.
What we are looking for:
- Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organisational and multitasking abilities.
- The ability to establish rapport, build trust and demonstrate credibility.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- It would be desirable if you were proficient in using computer systems and software including CRM Systems.
Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.
We offer competitive compensation, opportunities for professional development and a supportive team culture. If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!
Front of House Manager employer: The Bannatyne Group
Contact Detail:
The Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and hospitality industry. You never know who might have a lead on a Front of House Manager position or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re near a Bannatyne location, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows you’re genuinely interested in joining the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your previous experience in customer service and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Don’t forget to mention specific examples of how you've created positive experiences in the past.
Show Off Your Personality: We love a bit of personality! Let your unique voice come through in your application. This role is all about creating a welcoming environment, so show us how you can bring that vibe to your written application.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the Front of House Manager position!
How to prepare for a job interview at The Bannatyne Group
✨Know the Company Inside Out
Before your interview, take some time to research Bannatyne. Understand their values, mission, and what makes them a leader in the fitness and wellness industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to create a positive environment and how you’ve contributed to team success.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer inquiries and complaints. Think of specific situations where you provided exceptional service or turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, opportunities for professional development, or how they measure success in the Front of House role. This shows that you're engaged and serious about the position.