Job Title : Customer Service Agent (Spa)
Hours : 37.5 per week
Rate of Pay : £25,154 per annum
Location : Darlington
Are you passionate about delivering exceptional customer service for spa clients? Bannatyne Group is seeking a friendly and professional Spa Customer Service Agent to join our dedicated team. If you have excellent communication skills, a customer-focused attitude and a love for the wellness industry, we want to hear from you!
Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Spa Customer Service Agent
Handle any inquiries and complaints via email, telephone, live chat and any other mediums the business may use.
Investigate queries/complaints, in accordance with guidelines and in a timely manner.
Answering queries from guests, third parties and our club location...
Customer Service Agent Spa in Darlington employer: The Bannatyne Group
Bannatyne Group is an exceptional employer that fosters a vibrant work culture centred around health, fitness, and outstanding service. Located in Leeds, we offer competitive pay, generous overtime opportunities, and a supportive environment that encourages personal and professional growth. Join us to be part of a team that values your contributions and empowers you to inspire others while making a meaningful impact in the community.
