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- Tasks: Keep our fitness centre sparkling clean and welcoming for all members.
- Company: Join Bannatyne, a leader in fitness and wellness across the UK.
- Benefits: Enjoy free gym membership, flexible hours, and discounted spa treatments.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference in people's fitness journeys while developing your skills.
- Qualifications: Experience in cleaning roles and a passion for customer service.
The predicted salary is between 26400 - 26400 £ per year.
Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membercare Assistant:
- Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
- Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
- Empty trash bins, replace liners and ensure waste is disposed of properly.
- Maintain the outdoor space, litter picks/binstores etc.
- Follow all health and safety regulations to ensure a safe environment for members and staff.
- Use cleaning chemicals and equipment according to safety guidelines and procedures.
- Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
- Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
- Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
- Monitor cleaning supplies and equipment, ensuring adequate stock.
- Basic maintenance where skills permit such as changing bulbs etc.
- Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
- Participate in team meetings and training sessions as required.
What we are looking for:
- Previous experience in domestic/cleaning roles.
- Strong attention to detail and thoroughness in cleaning tasks.
- Good time management and organisational skills.
- Ability to follow instructions and work independently.
- Strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- The ability to establish rapport, build trust and demonstrate credibility.
- Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
- Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
- Basic knowledge of cleaning chemicals and equipment is desirable.
Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect. We offer competitive compensation, ongoing training and a supportive team culture.
If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Membercare Assistant in Bonnyrigg employer: The Bannatyne Group
Contact Detail:
The Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membercare Assistant in Bonnyrigg
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bannatyne's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Membercare Assistant role and be ready to share specific examples.
✨Tip Number 3
Dress the part! Make sure you look professional and presentable for your interview. A smart appearance shows that you respect the opportunity and are serious about joining the Bannatyne team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Membercare Assistant in Bonnyrigg
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in cleaning and customer service. We want to see how your skills align with the Membercare Assistant role, so don’t hold back on showcasing your attention to detail!
Show Your Passion: Let us know why you’re excited about working in fitness and wellness! A genuine passion for health and customer service can really make your application stand out. Share any personal experiences that connect you to our mission.
Be Professional Yet Approachable: While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language and a positive tone to reflect the approachable service we expect from our team members.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Bannatyne!
How to prepare for a job interview at The Bannatyne Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Membercare Assistant. Familiarise yourself with the cleaning protocols, health and safety regulations, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this position requires a strong focus on cleanliness and thoroughness, be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Whether it’s a time you went above and beyond in a previous cleaning role or how you ensured a safe environment, these stories will highlight your suitability for the job.
✨Demonstrate Your Customer Service Skills
As a Membercare Assistant, you'll be interacting with members regularly. Think of instances where you've provided excellent customer service, especially in challenging situations. Highlighting your interpersonal skills and ability to build rapport will show that you can contribute positively to the club's atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what a typical day looks like. This not only shows your enthusiasm for the role but also helps you determine if Bannatyne is the right fit for you.