Job-ID: 80860Category: Technology Service Desk/On-Site SupportLocation: Manchester, Greater Manchester, United KingdomSchedule: Full time, DayPosted: 2026-10-14We're seeking a future team member for the role of Onsite IT Support Engineer, Specialist to join our team. This role is located in Manchester.
In this role, you'll make an impact in the following ways: Provide technical support for corporate users onsite in the Dublin office, including incident and request management, ensuring technical resolution and service restoration through use of administrative toolsProvide guidance and expertise to resolve technical faults across hardware and software environments, assisting users appropriately and following up on IT issues accordinglyProcure, build and deploy end user devices as required, recording deployments appropriately in an asset register and ticketing system, taking full responsibility for accuracy and timely updatesAdhere to standard operating procedures, system guidelines and associated BNY policies and standardsWhere appropriate, assist other BNY locations remotely, working with the wider EMEA team to deliver first class serviceUnderstand the configuration and functionality of site technology and take responsibility for escalations involving any site technologyPro-actively build and maintain good working relationships with the Business, educating them on the available end user technology and associated capabilitiesTo be successful in this role, we're seeking the following: Bachelor's degree in a related discipline or equivalent work experience requiredExperience in technical and customer support requiredExperience in the securities or financial services industry is a plusAbout the organizationAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025"Most Just Companies", Just Capital and CNBC, 2025Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About the companyAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Specialist, Onsite IT Deskside Support Engineer employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional place for professionals in the financial services sector. Located in London, our team enjoys access to cutting-edge technology and a commitment to employee growth through competitive compensation, comprehensive benefits, and a focus on wellbeing. Join us to be part of a forward-thinking organisation that values bold ideas and empowers you to make a meaningful impact in the world of digital assets and payments.
Contact Details:
The Bank of New York Mellon Recruitment Team
