At a Glance
- Tasks: Support Microsoft Dynamics and drive business transformation projects with innovative solutions.
- Company: Join BNY, a leading global financial services company known for innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a transformative team that shapes the future of finance.
- Qualifications: Experience with Microsoft Dynamics and strong communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Senior Specialist, Ops Transformation Support to join our CORPORATE TRUST OPERATIONS team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Microsoft Dynamics
- Provide day-to-day administrative support to the Microsoft Dynamics strategic lead, including the creation and management of teams, queues, and user access.
- Act as a subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering both regular and ad hoc reporting.
- Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption.
- Lead regular training sessions, stand-ups, and office hours to drive user engagement, communicate changes, and capture and escalate issues.
- Business Transformation
- Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams.
- Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation.
- Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers to support timely decision-making.
- Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution.
- Enable smoother implementation of transformation changes by working closely with cross-functional teams to monitor progress, support adoption activities, and promote consistent communication.
To be successful in this role, we’re seeking the following:
- Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
- Strong written and verbal communication skills, with the ability to produce clear, detailed, and user-focused documentation.
- Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
- Strong analytical skills with experience producing and interpreting operational reports and dashboards (e.g., Power BI or similar tools).
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Full time
Posting Date: 2026-05-22
Senior Specialist, Ops Transformation Support employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional place to work for the Senior Specialist, Ops Transformation Support role in Manchester. Our commitment to employee growth is reflected in our comprehensive benefits, including competitive compensation, flexible resources, and generous paid leave, all designed to support your personal and professional journey. Join us to be part of a forward-thinking team that leverages cutting-edge technology to drive meaningful change in the financial sector.
Contact Details:
The Bank of New York Mellon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Ops Transformation Support
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We think you need these skills to ace Senior Specialist, Ops Transformation Support
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Bank of New York Mellon.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
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How to prepare for a job interview at The Bank of New York Mellon
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Bank of New York Mellon.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at The Bank of New York Mellon will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Bank of New York Mellon employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
