At a Glance
- Tasks: Resolve complex client issues and provide top-notch support in a dynamic environment.
- Company: Join BNY, a leading global financial services company driving innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and a focus on wellbeing.
- Other info: Opportunity for growth in a fast-paced, collaborative culture.
- Why this job: Be part of a team that powers the future of finance with cutting-edge technology.
- Qualifications: Bachelor’s degree and experience in client services or operations preferred.
The predicted salary is between 45000 - 55000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of Client Operations Representative, Senior Specialist to join our Global Collateral Operations team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Support clients in addressing and resolving complex operational and technical issues, ensuring requests are executed.
- Support team effectiveness through knowledge sharing and, at times, guidance to less experienced colleagues.
- Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- Provide clients with information related to BNY’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY services and offerings.
- Use communication skills to deliver high quality service to a specialized client base by handling external client queries (phone and email) related to securities settlement / payments / collateral optimization.
- Escalate non-routine or complex issues to a more senior level.
- Maintain client relationships and perform regular service call reviews to increase efficiency and foster a cooperative relationship with our clients.
- Understand credit exposure and communicate clearly on failing items.
- Develop and maintain internal procedures.
- Perform analysis on behalf of clients and internal stakeholders.
- Ensure client activity and account setups are optimal, collaborate internally to improve future product offering.
- Update/develop KRI/KPI’s to monitor client activity and suggest improvements based on these indicators.
- Occasional weekend work required.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience.
- Extensive work experience preferred.
- Experience in an operational area and/or client services preferred and ideally relevant collateral management experience.
- Strong AI and digital tools capability; light coding experience is a plus.
- Experience in driving change.
- Proven ability to identify innovative solutions and new opportunities using the latest technology.
- Strong communication and problem-solving skills.
- Ability to work independently and collaboratively within a team environment.
- No direct people leadership responsibility.
- Ability to thrive in a fast-moving, dynamic environment and to handle and prioritize multiplicity of tasks during the day and at certain points in the day as well as continuously able to learn.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Specialist, Client Operations Representative employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for those seeking to make a meaningful impact in the financial services sector. Located in Manchester, our team enjoys access to competitive compensation, comprehensive benefits, and ample opportunities for professional growth, all while working with cutting-edge technology to drive transformative solutions. Join us and experience a workplace where your contributions are valued, and your career can flourish in a supportive environment.
Contact Details:
The Bank of New York Mellon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Client Operations Representative
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We think you need these skills to ace Senior Specialist, Client Operations Representative
Some tips for your application 🫡
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How to prepare for a job interview at The Bank of New York Mellon
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Bank of New York Mellon.
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Before your interview, reach out to current or former The Bank of New York Mellon employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
