Senior Settlements Administrator

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Senior Specialist, Client Processing. This role is in Manchester. In this role, you’ll make an impact in the following ways:

• Record and reconcile settlement posting and positions between our in-house system and the real world.
• Build strong and detailed System and Process knowledge to resolve complex reconciliation issues between systems.
• Ensure all settlement queries are accurately allocated and responded to.
• Review and publish settlement fails and reconciliation reporting showing excellent attention to detail and foresight.
• Build and maintain good relationships with various external Custodian, Agent Banks, CSD’s and CCP’s.
• Work closely with internal teams to provide excellent client service.
• Foster good internal relationships to ensure that issues are dealt with timely and accurately.
• Monitor resolution of breaks and challenge and escalate when necessary.
• Completing root cause analysis of errors within settlements departments to identify appropriate solutions.
• Cross train other team members as required to ensure full task coverage.
• Demonstrate Risk Management awareness and escalate accordingly.
• Understand and monitor the department operational controls and procedures to keep up to date.
• Provide administration functions such as Mailbox management & data collation.
• Ensuring that training materials and matrices are kept up to date in all aspects of the role.
• Proactively seek opportunities to improve processes.
• Positively adapt to change in Systems or processes.
• Manage team resourcing.
• Work on functional changes through project streams, feeding back detail to management.
• Provide MI on key metrics around settlements life cycle and supporting tasks.
• Complete work review and approvals.

To be successful in this role, we’re seeking the following:

• Experience in dealing with clients over the phone and written (email).
• Proven track record of delivering excellent client service.
• Ability to adapt to change and use initiative to overcome challenges.
• Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook).
• Understanding of UK and International market settlement required.
• Use of SWIFT messaging software required.
• Ability to reconcile complex movements in cash and stock against local agents.
• Experience in managing and running a team of people.
• Ability to compile and track management information.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.