Director, Cash Management - Liquidity Operations At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. We're seeking a future team member for the role of Director, Cash Management to join our Liquidity Operations team. The Director, Cash Management – will lead end-to-end operational strategy and execution across the region, covering high‐velocity, mission‐critical payment flows (domestic, cross‐border, real‐time rails, high‐value payments). This leader will drive operational excellence, client experience, and risk control while accelerating data‐driven decisioning, AI‐enabled operations, and intelligent automation at scale. Operational Leadership and StrategyLead the EMEA Cash Management operations function, including execution priorities, operating model effectiveness, and performance outcomes. Manage local team capacity, workforce planning, and resource allocation to ensure resilience, scalability, and strong service delivery. Partner with regional and global stakeholders to balance local market requirements with enterprise standards and strategic direction. Operational Excellence and Risk ManagementEnsure day-to-day operational integrity across all supported payment rails, with a focus on timeliness, accuracy, resilience, and client service commitments. Strengthen first-line risk and control practices, including incident prevention, issue resolution, escalation management, root cause analysis, and regulatory compliance. Maintain strong operational readiness for market infrastructure changes, regulatory developments, new product launches, and business growth. Support business continuity and operational resilience planning for critical payment processes. Data, Automation, and Process ImprovementFoster a data-driven culture by using operational metrics, service insights, and performance trends to drive decision-making. Identify and implement automation opportunities to reduce manual effort, improve straight-through processing, and enhance turnaround times. Support the adoption of AI-enabled and intelligent workflow solutions for areas such as exception handling, forecasting, and operational monitoring. Drive continuous improvement initiatives to simplify processes, remove inefficiencies, and improve operational performance. Transformation and Change DeliveryLead targeted process reengineering initiatives across the payments operations landscape. Champion disciplined execution of change initiatives, ensuring appropriate testing, readiness, training, and post-implementation stabilization. Collaborate closely with Product, Technology, Risk, Compliance, Finance, and Coverage teams to deliver strong client outcomes and support business objectives. Represent payments operations in governance, control, and business forums as required. Set clear priorities and performance expectations for team leaders and individual contributors. Support team development in areas such as payments expertise, risk awareness, data literacy, automation tools, and agile ways of working. Bachelor's degree or the equivalent combination of education and experience required; Typically, 12+ years of relevant experience in Cash management operations or adjacent domains such as transaction banking, clearing, real-time payments, or cross-border payments. Significant people management experience, including leadership of teams operating in high-volume, deadline-driven environments. Proven experience managing complex payment operations with demanding service levels and strong regulatory oversight. Strong understanding of EMEA cash management systems and market practices, with broader EMEA cash management knowledge considered an advantage. Demonstrated ability to lead operational improvement, automation, or transformation initiatives with measurable business results. Strong knowledge of operational risk, control frameworks, incident management, and business continuity practices. Ability to interpret operational data, use performance insights effectively, and make evidence-based decisions. Strong stakeholder management and communication skills, with the ability to influence across Operations, Technology, Product, Risk, and senior leadership. Professional certifications such as PMP, Lean Six Sigma, or data/automation-related credentials are a plus. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY NewsroomBNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025"Most Just Companies", Just Capital and CNBC, 2025Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025"Most Just Companies", Just Capital and CNBC, 2025Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Operations Director - Business Management employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional place for professionals in the financial services sector. Located in London, our team enjoys access to cutting-edge technology and a commitment to employee growth through competitive compensation, comprehensive benefits, and a focus on wellbeing. Join us to be part of a forward-thinking organisation that values bold ideas and empowers you to make a meaningful impact in the world of digital assets and payments.
Contact Details:
The Bank of New York Mellon Recruitment Team
