At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client services and drive operational excellence.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Enjoy competitive pay, flexible resources, and generous paid leave for personal moments.
- Other info: Embrace a collaborative environment focused on growth, inclusion, and continuous improvement.
- Why this job: Be part of transformative projects that redefine industries and uplift communities worldwide.
- Qualifications: Experience in client operations, strong leadership skills, and knowledge of financial products required.
The predicted salary is between 81000 - 99000 £ per year.
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We're seeking a future team member for the role of Client Operations Manager to join our Global Collateral Operations team. This role is located in Manchester, UK.
In this role, you'll make an impact in the following ways:
- Client delivery excellence — Ensures high-quality, timely, and consistent service delivery that meets client needs and strengthens trust.
- People leadership and team development — Builds an engaged, high-performing team through coaching, talent development, feedback, and succession planning.
- Operational effectiveness — Drives efficiency, scalability, and continuous improvement across processes, controls, and workflows.
- Risk and control oversight — Maintains a strong control environment, promotes accountability, and ensures adherence to regulatory and policy requirements.
- Strategic execution — Translates business priorities into clear team objectives, plans, and measurable outcomes.
- Cross-functional collaboration — Partners effectively across functions, regions, and stakeholders to solve problems and deliver shared goals.
- Change leadership — Leads teams through transformation, innovation, and evolving business needs with clarity and resilience.
- Culture and inclusion — Fosters an inclusive, accountable, and collaborative environment aligned with BNY's principles and values.
To be successful in this role, we're seeking the following:
- Bachelor's degree or the equivalent combination of education and experience.
- Extensive work experience preferred.
- Strong AI and digital tools capability; light coding experience is a plus.
- Strong knowledge of collateral management processes, including margining, dispute resolution, settlements, substitutions, and exposure monitoring.
- Solid understanding of financial products, market infrastructure, and the operational lifecycle supporting collateral activity.
- Proven ability to lead teams, develop talent, and build a high-performing, accountable, and collaborative culture.
- Strong risk and control mindset, with experience ensuring regulatory compliance and maintaining a robust operational environment.
- Demonstrated client focus, with the ability to manage relationships, resolve escalations, and enhance service delivery.
- Ability to drive process improvement, operational efficiency, and change initiatives across a global model.
- Effective stakeholder management skills, with the ability to collaborate across Operations, Product, Technology, Risk, and Client Services.
- Strong analytical, problem-solving, and communication skills, with the ability to make informed decisions and influence outcomes.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Client Operations Manager in Moffat employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for those seeking to make a meaningful impact in the financial services sector. Located in Manchester, our team enjoys access to competitive compensation, comprehensive benefits, and ample opportunities for professional growth, all while working with cutting-edge technology to drive transformative solutions. Join us and experience a workplace where your contributions are valued, and your career can flourish in a supportive environment.
Contact Details:
The Bank of New York Mellon Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Operations Manager in Moffat
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We think you need these skills to ace Senior Vice President, Client Operations Manager in Moffat
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
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