Overview
In this role you will own the strategy and delivery of Transfer Agency Investor Experience capabilities, focusing on investor-facing digital channels to boost satisfaction and adoption. You’ll collaborate with business, operations, design, technology and clients to shape priorities across the investor journey. As Product Owner, you translate needs into clear requirements, guide agile delivery, and optimize outcomes. You’ll lead cross‑functional teams to deliver secure, scalable digital experiences and leverage data and AI insights to drive measurable improvements.
Pay / Benefits
- competitive compensation
- comprehensive benefits
- wellbeing programs
- flexible global resources
- paid leaves and volunteer time
- inclusive employer culture
Responsibilities
- Define product strategy, roadmaps and delivery for investor experience features across digital channels
- Serve as Product Owner for key investor experience products, balancing investor, client, risk and regulatory needs
- Translate needs into user stories, acceptance criteria and prioritized backlogs within Agile
- Lead cross-functional teams (engineers, UX/design, product specialists, operations) to deliver secure, accessible experiences
- Use investor feedback, service metrics and analytics, plus AI insights to identify friction points and opportunities
- Influence stakeholders and align priorities with regulatory and brand standards
- Monitor dependencies, risks and ensure alignment with end-to-end investor journey
- Drive adoption and ongoing optimization of products and capabilities
Key requirements
- Senior product, digital or technology leadership experience
- Product Owner or Product Manager background with delivering digital products in Agile
- Experience in investor servicing lifecycle or Transfer Agency is preferred
- Experience with consumer-facing technology (web portals, onboarding, self-service)
- Strong problem-solving and strategic decision-making skills
- Proven ability to manage cross-functional teams and stakeholder relationships
- Experience applying AI in product development is desirable
- strong communication
- stakeholder management
- strategic thinking
- Agile product management
- digital onboarding and self-service design
- AI-enabled product development
SVP, Product Owner, Transfer Agency Investor Experience in London employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional place for professionals in the financial services sector. Located in London, our team enjoys access to cutting-edge technology and a commitment to employee growth through competitive compensation, comprehensive benefits, and a focus on wellbeing. Join us to be part of a forward-thinking organisation that values bold ideas and empowers you to make a meaningful impact in the world of digital assets and payments.
Contact Details:
The Bank of New York Mellon Recruitment Team
