Overview
In this role you will lead the strategic plan to manage and grow key client relationships within the Clearance and Collateral team in London. You will act as a trusted advisor to senior client leadership, drive cross-functional collaboration, and pursue opportunities for account expansion. You’ll monitor client needs, performance, and risk to ensure strategic alignment with firm offerings. This is a growth-focused, client-centric opportunity at a global financial services leader shaping collateral and securities financing through innovative technology.
Pay / Benefits
- competitive compensation
- benefits and wellbeing programs
- flexible global resources
- generous paid leaves including volunteer time
- equal employment opportunity employer
Responsibilities
- Develop and execute a strategic plan for growing existing client relationships.
- Advise senior client leadership on achieving short- and long-term objectives.
- Manage moderate to large, high-potential accounts with complex needs regionally or globally.
- Escalate client satisfaction issues and advocate for the client across the firm.
- Collaborate across platforms and lines of business to identify growth opportunities.
- Promote services and products to address client challenges and drive account growth.
- Research client issues and bring them to resolution; own specific processes or products when appropriate.
- Conduct regular check-ins and ensure continued satisfaction and alignment with offerings.
- Track, report, and develop relationship strategy and metrics for assigned portfolio.
- Coordinate with business development to implement RM strategy; monitor onboarding and risk management activities (KYC, BAC, etc.).
- Attend industry events to stay current on trends; provide guidance to junior RM staff as needed.
- No direct reports; provide mentorship to less experienced RMs.
- Achieve organic growth and profitability targets within the client portfolio.
Key requirements
- Bachelor’s degree or equivalent experience; advanced/graduate degree preferred
- Extensive work experience in financial services and client-facing roles
- Experience in Relationship Management, Client Services or Account Management
- Leadership experience with high-performance client coverage teams and revenue strategy
- strategic thinking
- consultative communication
- client-focused mindset
- knowledge of relationship management processes
- risk management and onboarding familiarity (KYC)
- industry trend analysis
Director, Relationship Management in London employer: The Bank of New York Mellon
At BNY, we pride ourselves on fostering a culture of innovation and collaboration, making it an exceptional place for professionals in the financial services sector. Located in London, our team enjoys access to cutting-edge technology and a commitment to employee growth through competitive compensation, comprehensive benefits, and a focus on wellbeing. Join us to be part of a forward-thinking organisation that values bold ideas and empowers you to make a meaningful impact in the world of digital assets and payments.
Contact Details:
The Bank of New York Mellon Recruitment Team
