Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client operations, ensuring top-notch service and driving growth through strategic relationships.
- Company: Join BNY, a leader in financial services with a commitment to excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and a focus on wellbeing.
- Why this job: Make a real impact by enhancing client satisfaction and leading innovative projects.
- Qualifications: Strong communication skills, financial acumen, and expertise in investment data.
- Other info: Dynamic role in Manchester with opportunities for professional growth and mentorship.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Responsibilities
- Institutional client relationships, ensure high-quality delivery, and convert satisfaction into growth through proactive issue resolution and cross‑functional execution.
- Own end‑to‑end client engagement, partnering with Service and Commercial teams to strengthen relationships and drive retention and growth.
- Deepen executive‑level relationships with institutional investment offices and key BNY stakeholders to elevate client satisfaction and expand cross‑sell of BNY services.
- Serve as the primary point of contact for Global Risk Solutions (Performance & Compliance), resolving complex internal/external inquiries across performance measurement, asset allocation, attribution, risk, and investment analytics.
- Lead initiatives and projects independently; deliver high‑quality client service while orchestrating multi‑stakeholder work across sales, onboarding, migration, and conversion.
- Coordinate cross‑functionally to align investment data, operations, and technology; accelerate resolution of data‑quality and complex technical issues to safeguard client outcomes.
- Provide senior consulting leadership: set strategic direction, oversee execution quality, and mentor team members to build capability and ensure high quality service.
Qualifications
- Executive communication: Exceptional written and verbal skills; adept at toggling between deep analytical detail and high‑level narratives tailored to client sophistication.
- Financial acumen: Strong grounding in industry concepts, performance, attribution, and investment/risk analytics; practical fluency with institutional investor use cases.
- Data and tooling: Advanced Excel and PowerPoint; working knowledge of SQL and visualization platforms; confident using query databases and analytical tools.
- Investment data expertise: Deep understanding of investment data workflows, vendor data sources, and interactions across managers, administrators, consultants, and service providers.
- Alternatives and derivatives: Deep expertise across private markets and hedge strategies, with advanced command of derivative instruments (options, swaps, futures).
- Proficient in translating complex positions into performance and notional‑adjusted exposure reporting and comprehensive risk metrics (factor and scenario analysis, VaR/ES, stress testing, liquidity and funding risks).
- Regulatory awareness: Exposure to regional/country regulatory reporting and how performance/risk data underpins those disclosures.
- Significant experience in relevant domains (Fund Accounting, Performance, Compliance), with a track record of delivering high‑quality analyses and client outcomes.
- Bachelor's in Accounting, Economics, Finance, or Mathematics (or equivalent).
- Preferred: Master's degree and professional certifications (e.g., CFA, CIPM, CAIA, FRM, ACCA, CIMA).
Location
This role is located in Manchester, UK (4 days in office expectation).
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.
Equal Opportunity Employment
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Client Operations in Manchester employer: The Bank of New York Mellon Corporation
Contact Detail:
The Bank of New York Mellon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Vice President, Client Operations in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the role of Senior Vice President, Client Operations. A friendly chat can lead to valuable referrals or insider info that could give you an edge.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can elevate client satisfaction and drive growth.
✨Tip Number 3
Practice your executive communication skills! You’ll need to toggle between detailed analytics and high-level narratives. Get comfortable explaining complex concepts in a way that resonates with different stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Vice President, Client Operations in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client operations and relationship management. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since exceptional written and verbal skills are key for this role, ensure your application reflects your ability to communicate complex ideas clearly. Use concise language and structure your thoughts logically to impress us.
Highlight Relevant Experience: Don’t forget to emphasise your background in financial acumen and investment data expertise. We’re looking for candidates who can demonstrate their understanding of performance measurement and risk analytics, so make it stand out!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Bank of New York Mellon Corporation
✨Know Your Client Operations Inside Out
Before the interview, dive deep into the specifics of client operations, especially in the context of institutional clients. Familiarise yourself with how to enhance client satisfaction and retention, as well as the importance of cross-functional collaboration. This will help you speak confidently about your experience and how it aligns with the role.
✨Master Executive Communication
Given the emphasis on executive-level relationships, practice articulating complex ideas clearly and concisely. Prepare examples that showcase your ability to toggle between detailed analytics and high-level narratives. This will demonstrate your communication prowess and your understanding of client sophistication.
✨Showcase Your Financial Acumen
Brush up on key financial concepts relevant to the role, such as performance measurement and risk analytics. Be ready to discuss your experience with investment data workflows and how you've used this knowledge to drive client outcomes. This will highlight your expertise and readiness for the challenges of the position.
✨Prepare for Technical Questions
Since the role requires advanced Excel skills and familiarity with SQL, be prepared to answer technical questions or even solve problems on the spot. Practising with data analysis tools and being able to discuss your experience with them will set you apart as a strong candidate.