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- Tasks: Lead training programs for new hires and ongoing staff development in a dynamic financial services environment.
- Company: Join BNY, a leading global financial services company embracing cutting-edge AI technologies.
- Benefits: Enjoy competitive pay, generous leave, wellness resources, and a focus on personal resilience.
- Why this job: Make a real impact by developing talent and enhancing client service in a collaborative team.
- Qualifications: Experience in client-facing roles and knowledge of training methodologies in fast-paced environments.
- Other info: Opportunity for growth in a supportive culture with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At BNY, we are a leading global financial services company that harnesses cutting‑edge AI and breakthrough technologies to deliver transformative solutions. The EMEA Training Lead will join our EMEA Enterprise Contact Centre – Transfer Agency team in Manchester, UK, and play a key role in developing and delivering training programs for new hires and ongoing staff development.
Responsibilities
- Own and deliver EMEA Enterprise Contact Centre (ECC) new‑hire training plans.
- Create and own EMEA ECC new‑hire and training certification programs and pathways.
- Support ongoing staff development planning and opportunities through targeted training, in collaboration with the ECC management team.
- Regularly monitor staff competency levels and supplement with additional training where required, in line with development plans.
- Sample monitoring of the quality of calls and emails for all investor‑facing staff.
- Serve as the point of contact with training peers across Global ECC teams and Transfer Agency (TA) Operations team to align best practice and knowledge sharing.
- Maintain working knowledge of all products and procedures within TA and ECC.
- Take accountability for your own development and undertake training/coaching identified to support delivery of a high level of client service.
- Support and provide client training on internal systems where required.
- Align with our Digital Adoption partners to further enhance Artificial Intelligence (AI) support and training tools.
Qualifications
- Direct client‑facing experience within a fast‑paced environment.
- Knowledge of training methodologies and the ability to adapt approach for different scenarios and learning preferences.
- Experience supporting staff with both classroom and on‑the‑job training and development needs within financial services.
- Comfort and experience working independently and collaboratively in a global cross‑functional team.
- Knowledge of Transfer Agency or Contact Centre is preferred.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster personal resilience, and support financial goals. Benefits include generous paid leave, paid volunteer time, and additional wellness resources.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate - EMEA Training Lead in Manchester employer: The Bank of New York Mellon Corporation
Contact Detail:
The Bank of New York Mellon Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate - EMEA Training Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at BNY through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching BNY's training methodologies and AI tools. Show us that you understand their approach and how you can contribute to the EMEA ECC team. Tailor your examples to highlight your relevant experience in training and development.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client-facing roles and training scenarios. We want to see how you handle real-life situations, so think of specific examples that showcase your skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining BNY and being part of our innovative team.
We think you need these skills to ace Senior Associate - EMEA Training Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Associate - EMEA Training Lead role. Highlight your relevant experience in training and development, especially in fast-paced environments like financial services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your training methodologies and how you've adapted them to different learning preferences. We love a good story!
Showcase Your Client-Facing Experience: Since this role involves direct client interaction, make sure to highlight your client-facing experience. Talk about how you've successfully managed relationships and delivered training in previous roles. We want to know how you can bring that expertise to our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at The Bank of New York Mellon Corporation
✨Know Your Training Methodologies
Familiarise yourself with various training methodologies and be ready to discuss how you can adapt these approaches for different learning preferences. This will show that you understand the importance of tailoring training to meet diverse needs.
✨Demonstrate Client-Facing Experience
Prepare examples from your past roles where you've successfully engaged with clients in a fast-paced environment. Highlight how you managed those interactions and what you learned, as this is crucial for the Senior Associate role.
✨Showcase Your Collaboration Skills
Be ready to talk about your experience working in cross-functional teams. Share specific instances where you collaborated with others to achieve training goals or improve processes, as this aligns with the role's requirements.
✨Stay Updated on Industry Trends
Research the latest trends in financial services and training technologies, especially AI tools. Being knowledgeable about these topics will demonstrate your commitment to continuous learning and innovation, which is key for the EMEA Training Lead position.
