Spa Front of House - Moreton-in-Marsh

Spa Front of House – Moreton-in-Marsh THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLE Reporting directly to the Spa Manager, you will be required to greet all clients and ensure they receive a 5* star service. You will need to learn and maintain a high level of product knowledge to proactively engage with clients and achieve sales targets. You will also be responsible for maintaining a high standard of cleanliness. You will follow the Bamford philosophy to the highest professional standard. This is an excellent opportunity for someone with Spa therapist experience who wants to grow and develop their skills in this area. RESPONSIBILITIES Spa therapist cover Strive to deliver 5-star service and communication, maintaining a professional and warm manner at all contact points with our members (greeting every member with good morning and good afternoon, introducing yourself by name) Fully leading the guest journey, offering members a feeling of general well-being and assisting with their every need Promptly respond to all guest’s enquiries via phone/email/online booking system Ensure all guests are aware of amendment or cancellation booking policies Report any guest feedback or complaints immediately to management Supporting your Front of House team in completing the ‘Daily Task’ list as directed by Management Cash management including opening and closing tills, and taking cash to the required area at the end of every shift – following all SOP’s Overseeing the retail area including stock management, visual merchandising support Take a positive and proactive approach to all incentives, as set by management, to drive revenue Assist with events when required, in terms of organisation, hosting, and retailing SKILLS YOU WILL BRING The ideal candidate will have some experience working in a junior-level role within the luxury hospitality industry, ideally at Front of House Assistant level Knowledge of a booking system is preferable High standards and a passion for exceeding customer expectations You will be a customer service professional, have a positive and bubbly personality and have a natural flair for luxury service delivery Ability to demonstrate and instil exceptional customer service standards. Excellent communication skills and confidence in dealing with issues, escalating to the relevant manager if required. A strong eye for detail. A proactive approach to your work Ability to work well under pressure A high level of written and spoken English is essential. Personal appearance is to be of a very high standard at all times. PERKS & BENEFITS Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.