Retail Manager - Floristry - Moreton-in-Marsh

Retail Manager – Floristry – Moreton-in-Marsh THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLE This is an incredibly exciting role, taking over the day to day running of our Floristry department. Working alongside our Plants Team and Garden Team, you will be immersed in all our wonderful Flowers, provide expert advice and arrangements for all occasions and supporting your team to deliver the best customer experience. SALARY: 27500 – 34000 DOE + Tronc HOURS: Full Time – 40H – Available 5 days out of 7 (weekends required) / Early Shift 6.30am Start / Late Shift 20.30pm Finish RESPONSIBILITIES Product To have lead by example in your knowledge of all Floristry Products To share knowledge of the Farm and what we do when conversing with customers To champion full shelves, fixed merchandising and appropriate POS To develop team product knowledge SERVICE Ensure every customer receives the best possible customer service across the store To champion swift, efficient, knowledgeable and engaging service, ensuring store compliance with retail standards document To be solution-driven for both team members and customers To follow the company complaints procedure to ensure customer complaints satisfactorily OPERATIONS To assist General Manager to maintain a safe and beautifully presented workplace, ensuring we are fully compliant with H&S regulations To participate in opening/closing procedures of the store To ensure the daily banking and cash reconciliation is undertaken To be responsible for all due diligence and score >90% in all audits NUMBERS To support in managing the retail operation effectively to maximise sales To manage the retail ordering effectively to ensure minimum waste with full availability To ensure all retail stock and till processes are adhered to ensuring minimum variance between actual and book counts To grow retail sales To manage the rota effectively to deliver target wage cost PEOPLE To engage the team in the weekly targets and deliver agreed basket spend and transaction targets to deliver target sales To complete all People admin and processes for the team in a timely manner Ensure a smooth and structured onboarding for your new TMs, supporting Team Member Trainers with 4WTP Delegate tasks to the team to ensure the smooth running of the department To recruit the best people for the right job role To develop, train and coach your team through performance review and personalised learning & development Ensure staff complete all necessary mandatory training To bring fun into the workplace and ensure a happy, motivated and focused team SKILLS YOU WILL BRING Retail Management or Team Leader experience – Proven experience in leading teams and overseeing daily retail operations to achieve business goals and maintain smooth store functions. Experience within a luxury retailer – Background in working for high-end or luxury retail brands, understanding the importance of exceptional customer service and maintaining brand standards. Passion for Floristry, Nature, and Sustainability – Deep enthusiasm for the environment, with a focus on sustainable practices and a love for flowers and the natural world. Great Salesperson – Strong ability to engage with customers, understand their needs, and drive sales through effective communication and product knowledge. Excellent Leader and Team Manager – Skilled in motivating, guiding, and managing a team, ensuring everyone works toward common goals and personal growth. Organised – Highly structured and efficient in planning, time management, and overseeing store operations to ensure maximum productivity. PERKS & BENEFITS Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.