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- Tasks: Be the friendly face of our inn, welcoming guests and ensuring their needs are met.
- Company: Join The Bamford Collection, a group dedicated to nurturing people and the planet.
- Benefits: Enjoy discounts, volunteering days, private medical insurance, and mental health support.
- Why this job: Experience a dynamic role in a beautiful setting with a focus on sustainability and guest satisfaction.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office required.
- Other info: Full-time position with weekend work; salary is £12.38 per hour plus tronc.
Receptionist – Chipping Norton
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
The Wild Rabbit is a modern British inn – a place to eat, drink and sleep.
Set in the beautiful quintessential village of Kingham in the Cotswolds, we serve locally sourced, fine dining seasonal food in a relaxed and welcoming setting.
This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you!
SALARY: 12.38 per hour plus tronc
HOURS: Full Time, 40 hours – Weekend work required
Our opening hours are 07.30am till 12.00am Monday to Friday.
RESPONSIBILITIES
- Act as a consistently friendly and professional point of contact for all guests, whether in person, over the phone, or via email, following all communication protocols.
- Anticipate guest needs and deliver exceptional service by being proactive and solution-focused.
- Develop in-depth knowledge of key systems, including PMS (Opera), ResDiary, MindBody, and Microsoft Office.
- Collaborate effectively with other departments to ensure a seamless and memorable guest experience across all touchpoints.
- Process payments accurately, maintaining discretion and confidence at all times.
- Maintain a positive, energetic attitude and contribute to a supportive and pleasant work environment.
- Thrive in a fast-paced setting, adapting to a variety of responsibilities, including both administrative and operational tasks.
- Keep all front office areas, including company vehicles, clean, tidy, and presentable throughout each shift.
- Arrive punctually and uphold impeccable grooming standards for every shift.
- Remain flexible in supporting other areas of the business as needed.
- Serve as a knowledgeable ambassador for the Bamford Collection, representing its values and offerings with pride.
- Support the company\’s sustainability goals by driving meaningful social and environmental initiatives aligned with our B Corp certification and vision.
- Encourage and inspire guests, suppliers, and partners to live and work more consciously, contributing to a lasting positive impact.
SKILLS YOU WILL BRING
- Ability to communicate clearly and professionally across all channels-face-to-face, over the phone, and via email-to ensure guests feel welcomed and well-supported.
- Strong customer service skills with a proactive approach, especially in high-end or luxury environments, anticipating guest needs and exceeding expectations.
- Excellent time management and organisational abilities to handle multiple tasks efficiently while maintaining a calm and professional demeanour under pressure.
- Possession of a valid UK driving licence with a clean record, offering flexibility and reliability for guest transportation or use of company vehicles if required.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) for managing correspondence, scheduling appointments, and handling administrative duties accurately.
PERKS & BENEFITS
- Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1. - Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%. - Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Receptionist - Chipping Norton employer: The Bamford Collection
Contact Detail:
The Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Chipping Norton
✨Tip Number 1
Familiarise yourself with the Bamford Collection's values and sustainability goals. Being able to discuss how you can contribute to their mission during your interview will show your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills in various scenarios, especially in high-end environments. Think of examples where you've gone above and beyond for a customer, as this will help you stand out during discussions.
✨Tip Number 3
Get comfortable with the key systems mentioned in the job description, like PMS (Opera) and ResDiary. Even if you haven't used them before, showing that you're proactive about learning these tools can impress your potential employers.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule or plan for a busy day at the reception. This will not only showcase your time management abilities but also your understanding of the role's demands.
We think you need these skills to ace Receptionist - Chipping Norton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've exceeded guest expectations in previous roles.
Highlight Relevant Skills: In your CV, emphasise your strong communication skills, organisational abilities, and proficiency in Microsoft Office. Make sure to include any experience with hospitality management systems like PMS or ResDiary if applicable.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at The Bamford Collection
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, especially in high-end environments.
✨Demonstrate Organisational Abilities
Highlight your time management and organisational skills during the interview. Be ready to discuss how you handle multiple tasks efficiently while maintaining a calm demeanour under pressure.
✨Familiarise Yourself with Key Systems
Research the key systems mentioned in the job description, such as PMS (Opera) and ResDiary. Showing that you have a basic understanding of these tools will demonstrate your proactive approach and readiness to learn.
✨Emphasise Your Flexibility and Team Spirit
The role requires collaboration with other departments and flexibility in supporting various tasks. Share experiences where you've worked effectively in a team and adapted to changing responsibilities.