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- Tasks: Be the friendly face of our brand, assisting guests and managing inquiries daily.
- Company: Join The Bamford Collection, a lifestyle brand focused on people and planet.
- Benefits: Enjoy discounts, paid volunteering days, private medical insurance, and mental health support.
- Why this job: Experience a dynamic role with diverse tasks in a supportive and energetic environment.
- Qualifications: Exceptional communication skills, proactive customer service, time management, and a valid UK driving license required.
- Other info: Full-time position with a competitive salary and opportunities for growth.
Receptionist – Chipping Norton THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET. ABOUT THE ROLE This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you! SALARY: 11.55 per hour + 1.50 Tronc (Total package 13.05ph) HOURS: Full Time RESPONSIBILITIES To be a consistently friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face. To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times. To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office. To work closely with other departments to ensure service & our guest experience is seamless across the business. Ensure payments are processed accurately and with confidence and discretion. To have a positive and energetic attitude, contributing to a pleasant working atmosphere. To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including, but not limited to, administrative and operational duties. To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles. To be punctual and immaculately groomed for every shift. To be flexible in your approach to work, assisting other areas of the business as needed. To be an ambassador and knowledgeable about the Bamford Collection. SKILLS YOU WILL BRING Exceptional communication skills Proactive luxury customer service Time management Valid UK Driving License Microsoft Office PERKS & BENEFITS Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Receptionist - Chipping Norton employer: The Bamford Collection
Contact Detail:
The Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Chipping Norton
✨Tip Number 1
Familiarize yourself with the Bamford Collection and its values. Understanding their commitment to nourishing people and the planet will help you align your responses during the interview and show that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role requires exceptional communication, consider role-playing scenarios where you handle guest inquiries or complaints to demonstrate your proactive approach.
✨Tip Number 3
Get comfortable with the systems mentioned in the job description, like PMS (Opera) and Microsoft Office. If you have time, explore tutorials or online courses to boost your confidence in using these tools effectively.
✨Tip Number 4
Showcase your flexibility and ability to work in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or adapted to changing situations, as this will resonate well with the role's requirements.
We think you need these skills to ace Receptionist - Chipping Norton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Receptionist position. Tailor your application to highlight your relevant experience in customer service and organization.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've gone above and beyond in previous roles to meet guest needs.
Highlight Relevant Skills: In your CV, emphasize your exceptional communication skills, time management abilities, and familiarity with Microsoft Office. If you have experience with PMS systems like Opera, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Bamford Collection
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet a guest's needs.
✨Demonstrate Your Organizational Skills
Highlight your ability to stay organized in a fast-paced environment. Discuss any tools or methods you use to manage your time effectively and ensure that tasks are completed efficiently.
✨Familiarize Yourself with Relevant Systems
Research the systems mentioned in the job description, such as Opera, ResDiary, and MindBody. Being knowledgeable about these tools will show your proactive approach and readiness to hit the ground running.
✨Emphasize Team Collaboration
Talk about your experience working closely with other departments to enhance the guest experience. Provide examples of how you have successfully collaborated with colleagues to achieve common goals.
