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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a lively pub setting.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Explore stunning locations and enjoy discounts on stays and bookings.
- Why this job: Be part of a fun, fast-paced environment where your leadership makes a difference.
- Qualifications: Passion for customer service and experience in a fast-paced role.
The predicted salary is between 24000 - 30000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards. When it comes to top seaside locations, the award‑winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.
You’ll Fit Right Inn
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.
FOH Supervisor in Northumberland employer: The Bamburgh Castle Inn
Contact Detail:
The Bamburgh Castle Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor in Northumberland
✨Tip Number 1
Get to know the company! Before your interview, dive into The Inn Collection Group's values and culture. This way, you can show how your passion for customer service aligns with their mission of Making People Happy.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how you can contribute to creating that warm atmosphere.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance shows that you respect the opportunity and are serious about joining their award-winning team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace FOH Supervisor in Northumberland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. This shows us that you understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our amazing company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at The Bamburgh Castle Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values, like respect and customer focus, and think about how you can embody these in your role as a Front of House Supervisor. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your ability to create a warm and welcoming atmosphere is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting these moments will demonstrate your passion for exceptional service and your fit for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in a fast-paced pub environment and how you would handle them. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Front of House Supervisor. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.