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- Tasks: Welcome guests, take orders, serve food, and create a memorable experience.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, 50% off food, and discounted stays at our Inns.
- Other info: Explore beautiful destinations while working in a fun, fast-paced environment.
- Why this job: Be part of a vibrant team that values warmth, respect, and making people happy.
- Qualifications: No specific qualifications needed, just a passion for customer service and a positive attitude.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
When it comes to top seaside locations, the award‑winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast‑paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
This role allowed Megan to explore a new location. Watch Megan’s video to learn more about our front‑of‑house roles.
*Age-related pay rates apply for Under 21s.*
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Front of House Team Member employer: The Bamburgh Castle Inn
Contact Detail:
The Bamburgh Castle Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to hospitality.
✨Tip Number 2
Research the specific location you're applying to, like the Bamburgh Castle Inn. Knowing about the local attractions and the unique offerings of that Inn can help you engage more meaningfully during interviews.
✨Tip Number 3
Showcase your passion for customer service by sharing personal anecdotes or experiences where you went above and beyond for a guest. This will highlight your enthusiasm and commitment to creating memorable experiences.
✨Tip Number 4
Connect with current or former employees on social media platforms to gain insights into the work culture and expectations. This can provide you with valuable information to tailor your approach and questions during the application process.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the core values of The Inn Collection Group. Highlight how your personal values align with their focus on respect, customer service, warmth, and honesty in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality and customer service. Include specific examples of how you've created memorable experiences for guests in previous roles, as this is crucial for a Front of House Team Member.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for the role. Mention why you want to work at The Inn Collection Group specifically and how you can contribute to making guests happy.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete. A polished application reflects your attention to detail.
How to prepare for a job interview at The Bamburgh Castle Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before, showcasing your ability to collaborate and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Research the Company Culture
Familiarise yourself with The Inn Collection Group's core values and mission. Understanding their focus on respect, warmth, and customer satisfaction will help you align your answers with what they are looking for in a candidate.