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- Tasks: Lead the spa reception team and ensure exceptional guest service.
- Company: Join Rocco Forte Hotels at Edinburgh's iconic Balmoral Hotel.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team delivering luxury experiences to guests.
- Qualifications: Strong communication skills and a passion for service excellence.
- Other info: Great career growth in a supportive, family-like environment.
The predicted salary is between 26000 - 36400 £ per year.
Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Lead the spa reception team ensuring consistently high standards of guest service.
- Welcome hotel guests and spa visitors with a professional, luxury-focused approach.
- Be the first contact and provide a flawless welcome to our discerning guests.
- Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience.
- Oversee daily spa reception operations, including opening and closing procedures.
- Coordinate closely with manager, therapists and other departments to ensure seamless guest experiences.
- Handle guest feedback, concerns and service recovery with discretion and professionalism.
- Support spa management with daily reporting, guest metrics and revenue tracking.
- Maintain immaculate reception and retail displays in line with hotel brand standards.
- Act naturally in all your communications.
- Be the friendly, confident face behind our spa reception desk.
- Offer our guests a warm, intuitive, and personalised greeting.
- Be knowledgeable of the hotel and our products.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products.
- Work closely with all departments to create a seamless and unique experience for our guests.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Team spirit and trustworthiness.
- Positive and professional demeanour in all interactions.
- Exceptional presentation skills.
- Teamwork to ensure seamless service.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
£30k expected package (£26k salary plus discretionary service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Spa Head Receptionist employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Head Receptionist
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching The Balmoral and Rocco Forte Hotels. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your first impression! As a Spa Head Receptionist, you'll be the face of the spa. Make sure to rehearse a warm and professional greeting. Think about how you can make guests feel special right from the moment they walk in – it’s all about setting that luxury tone!
✨Tip Number 3
Show off your communication skills! During the interview, highlight your ability to handle guest feedback and concerns with grace. Share examples of how you've turned a negative experience into a positive one – this will demonstrate your commitment to service excellence.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, training opportunities, and how you can contribute to creating seamless guest experiences. This not only shows your interest but also helps you gauge if the role is the right fit for you.
We think you need these skills to ace Spa Head Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. Remember, we’re looking for someone who can bring a warm, friendly vibe to our spa reception.
Tailor Your Application: Make sure to tailor your application to the specific role of Spa Head Receptionist. Highlight your relevant experience and skills that align with the job description. We love seeing how your background fits into our vision of providing exceptional service to our guests!
Be Professional Yet Approachable: While we want to see your friendly side, it’s also important to maintain a professional tone in your written application. Balance is key! Show us that you can be both approachable and capable of handling guest feedback with discretion and professionalism.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at The Balmoral
✨Know the Hotel Inside Out
Before your interview, make sure you research The Balmoral thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you understand how to align your answers with the hotel's values and guest expectations.
✨Showcase Your Communication Skills
As a Spa Head Receptionist, excellent communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully handled guest interactions or resolved issues, demonstrating your ability to maintain professionalism under pressure.
✨Emphasise Team Spirit
Highlight your ability to work well in a team. Share specific instances where you collaborated with colleagues to enhance guest experiences or improve service delivery. This will show that you understand the importance of teamwork in creating a seamless spa experience for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and service recovery techniques. Think of examples where you turned a negative guest experience into a positive one. This will demonstrate your capability to handle feedback and ensure guest satisfaction, which is crucial for this role.
