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- Tasks: Deliver luxury dining experiences to guests in their rooms with a focus on exceptional service.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels known for their individuality and excellence.
- Benefits: Enjoy discounted stays, meals, spa treatments, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a supportive culture that values growth and guest satisfaction.
- Qualifications: Enthusiasm, team spirit, and a commitment to delivering high-quality service are essential.
- Other info: Flexible working hours including evenings and weekends; perfect for students seeking experience in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Our hotel
The Balmoral is located at Edinburgh\’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel\’s majestic clock defines the city\’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of their location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
You will join our team of outstanding in-house team to deliver flawless service in a world-leading luxury hotel and ensure our guests have a luxury dining experience from the comfort of their bedroom. You will be assisting the assistant manager and supervisors in meeting the high expectations of our discerning guests. Eager to learn, you will be a confident and adaptable individual able to thrive in a high-pressure dining environment.
As a valued part of the Forte family, you will:
- Cooperate well with colleagues in own team and across departments
- Tailor your approach so that high quality results are achieved
- Deliver discreet, understated and timely service, going that extra mile
- Be knowledgeable of the hotel, our facilities and local area
- Take ownership of performing the job well in line with the departmental standards
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- Team spirit and trustworthiness
- Pride to resolve guest and workplace issues
- Enthusiasm for learning
- You will be exceptionally well presented and capable of making a warm first impression on our guests while delivering discreet, sensitive standards of service.
This role is a 39-hour contract totalling 5 working days over 7.
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Discounted food & beverage experiences
- Discounted spa treatment and products
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition & reward programs
- Annual awards
- Employee Assistance Programme
- Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Department In Room Dining Locations The Balmoral, Edinburgh, United Kingdom Employment type Full-time Division Food & Beverage
In Room Dining Team Member employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the menu, local attractions, and the unique features of The Balmoral will help you stand out during your interview and show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the opportunity, visit the hotel as a guest and observe the service style. This will give you insights into the expectations and standards you need to meet.
✨Tip Number 3
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights about the company culture and what it takes to succeed in the In Room Dining Team Member role.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. Given the high-pressure environment, be ready to share examples of how you've successfully worked in teams and handled challenging situations in previous roles.
We think you need these skills to ace In Room Dining Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Rocco Forte Hotels is looking for in an In Room Dining Team Member. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Rocco Forte Hotels that resonate with you, such as their commitment to individuality and excellence in service.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Showcase your ability to work under pressure, your teamwork skills, and any instances where you went above and beyond for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Balmoral
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your dedication to providing excellent service, as this role is all about creating memorable dining experiences for guests.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully collaborated with colleagues in the past. Highlight your ability to work well under pressure and support your team to achieve high-quality results.
✨Know the Hotel and Local Area
Familiarise yourself with The Balmoral and its unique offerings, as well as the local area. Being knowledgeable will not only impress your interviewers but also show that you are genuinely interested in providing an authentic experience for guests.
✨Prepare for Flexibility Questions
Given the flexible rota mentioned in the job description, be ready to discuss your availability and willingness to work various shifts, including evenings and weekends. This shows your commitment to meeting the needs of the business and ensuring guest satisfaction.
