At a Glance
- Tasks: Deliver luxury dining experiences to guests in their rooms with exceptional service.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in stunning locations.
- Benefits: Enjoy discounted stays, meals, spa treatments, and extensive learning opportunities.
- Other info: Flexible shifts available; part-time and full-time roles offered.
- Why this job: Be part of a passionate team in a supportive culture focused on excellence and guest satisfaction.
- Qualifications: We seek enthusiastic individuals with team spirit, presentation skills, and a passion for hospitality.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of their location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
You will join our team of outstanding in-house team to deliver flawless service in a world-leading luxury hotel and ensure our guests have a luxury dining experience from the comfort of their bedroom. You will be assisting the assistant manager and supervisors in meeting the high expectations of our discerning guests. Eager to learn, you will be a confident and adaptable individual able to thrive in a high-pressure dining environment.
As a valued part of the Forte family, you will:
- Cooperate well with colleagues in own team and across departments
- Tailor your approach so that high quality results are achieved
- Deliver discreet, understated and timely service, going that extra mile
- Be knowledgeable of the hotel, our facilities and local area
- Take ownership of performing the job well in line with the departmental standards
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- Team spirit and trustworthiness
- Pride to resolve guest and workplace issues
- Enthusiasm for learning
- You will be exceptionally well presented and capable of making a warm first impression on our guests while delivering discreet, sensitive standards of service.
The successful candidate will be able towork a flexible rota, including day, evening, and weekend shifts, to support our business needs.
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Discounted food & beverage experiences
- Discounted spa treatment and products
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition & reward programs
- Annual awards
- Employee Assistance Programme
- Cycle to Work
- Discretionary Service Charge
Expected package £32,000 gross per annum (salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
In Room Dining Team Member employer: The Balmoral
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, where team members are celebrated for their individuality and passion for hospitality. With a strong focus on employee growth, extensive learning opportunities, and a supportive family culture, staff enjoy unique benefits such as discounted stays, meals on duty, and social events, all while delivering luxury service in one of Edinburgh's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Team Member
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Knowing the ins and outs of The Balmoral, including its history and local attractions, will help you stand out during conversations with the hiring team.
✨Tip Number 2
Demonstrate your passion for hospitality by sharing personal experiences where you've gone the extra mile for guests. This shows that you understand the importance of exceptional service in a luxury environment.
✨Tip Number 3
Highlight your ability to work under pressure by discussing past experiences in fast-paced environments. This is crucial for the In Room Dining Team Member role, as you'll need to deliver timely service while maintaining high standards.
✨Tip Number 4
Showcase your teamwork skills by providing examples of how you've collaborated with colleagues in previous roles. The ability to cooperate across departments is key to ensuring a seamless dining experience for guests.
We think you need these skills to ace In Room Dining Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualities the hotel is looking for. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Rocco Forte Hotels that resonate with you, such as their commitment to individuality and excellence in service.
Highlight Relevant Experience:In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your ability to thrive in high-pressure environments and your commitment to delivering exceptional service.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Balmoral
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your dedication to providing exceptional service, as this aligns with the hotel's commitment to luxury and guest satisfaction.
✨Demonstrate Team Spirit
Since teamwork is crucial in a high-pressure dining environment, be prepared to discuss examples of how you've successfully collaborated with colleagues in the past. Highlight your ability to support others and contribute positively to a team dynamic.
✨Know the Hotel and Local Area
Research The Balmoral and its unique features before your interview. Being knowledgeable about the hotel’s history, facilities, and the local area will show your genuine interest and help you tailor your responses to fit the company culture.
✨Exude Professionalism and Presentation Skills
First impressions matter, especially in a luxury setting. Dress appropriately and maintain a confident posture during the interview. Practice your communication skills to ensure you convey warmth and professionalism, reflecting the discreet service expected at Rocco Forte Hotels.
