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For Companies At a Glance
- Tasks: Deliver unforgettable experiences for guests and manage check-ins/outs.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in stunning locations.
- Benefits: Enjoy discounted stays, meals, spa treatments, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a family-like culture focused on excellence.
- Qualifications: Previous luxury service experience preferred; strong communication and problem-solving skills required.
- Other info: Flexible shifts including weekends; proficiency in hotel management systems is a plus.
The predicted salary is between 8000 - 12000 £ per month.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Be responsible for delivering an unforgettable stay for our guests
- Deal with guest requests, check guests in and out, answer any telephone enquiries
- Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels
- Be the confident face behind the reception desk and the first point of contact between guests and the hotel
- Have previous experience from within a luxury service environment is preferred
- Have an excellent understanding of the 5-star hospitality industry
- Ability to work flexible shifts including weekends
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- High personal and professional standards
- Strong instincts when it comes to fulfilling the guests\’ needs
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem-solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
- Proficiency in hotel property management systems (e.g., Opera) would be advantageous
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Discounted food & beverage experiences
- Discounted spa treatments and products
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition & reward programs
- Annual awards
- Employee Assistance Programme
- Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
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Guest Service Agent employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with the Rocco Forte Hotels brand and its values. Understanding their commitment to individuality and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your previous experience in luxury service environments by preparing specific examples of how you've exceeded guest expectations. This will demonstrate your capability to deliver the high standards expected at The Balmoral.
✨Tip Number 3
Brush up on your knowledge of hotel property management systems, particularly Opera. Being able to discuss your familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your flexibility regarding shifts, especially weekends. Highlighting your willingness to adapt to the hotel's needs will show your commitment to being a team player.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury service environments. Emphasise any roles where you dealt with guest requests or provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the 5-star industry. Mention specific experiences that demonstrate your attention to detail and problem-solving abilities.
Highlight Relevant Skills: In your application, clearly outline your communication skills, team spirit, and any experience with hotel property management systems like Opera. These are key attributes that Rocco Forte Hotels values.
Show Enthusiasm: Convey your enthusiasm for the role and the company in both your CV and cover letter. Let them know why you want to be part of Rocco Forte Hotels and how you can contribute to their commitment to excellence.
How to prepare for a job interview at The Balmoral
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your dedication to providing exceptional service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Strong Communication Skills
As a Guest Service Agent, communication is key. Prepare to discuss how you've effectively communicated with guests and colleagues in previous roles. Use examples that showcase your ability to handle inquiries and resolve issues promptly.
✨Highlight Attention to Detail
Rocco Forte Hotels values attention to detail. Be ready to provide examples of how you've ensured high standards in your previous work. Discuss any specific situations where your keen eye for detail made a difference in guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to think on your feet or manage difficult situations. Practice articulating your thought process and the outcomes of your actions.
