Floor Waiter

Floor Waiter

Full-Time No home office possible
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At a Glance

  • Tasks: Join our Bar team to deliver exceptional service and create memorable guest experiences.
  • Company: Rocco Forte Hotels is a prestigious collection of hotels known for their individuality and excellence.
  • Benefits: Enjoy discounted hotel stays, meals on duty, extensive training, and social events.
  • Why this job: Be part of a supportive family culture that values passion and dedication in hospitality.
  • Qualifications: Enthusiasm for learning and teamwork; experience is a plus but not required.
  • Other info: Opportunities for personal growth in a nurturing environment await you!

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since opening in 1902, it has run three minutes fast to ensure our guests never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

  • Join our outstanding Bar team to deliver flawless service
  • Cooperate well with colleagues in your team and across departments
  • Tailor your approach to achieve high-quality results
  • Deliver discreet, understated, and timely service, going the extra mile
  • Be knowledgeable about the hotel, our facilities, and the local area
  • Take ownership of performing your job well in line with departmental standards
  • Have a passion for service excellence and attention to detail

Who are we looking for

We seek enthusiastic and dedicated individuals passionate about celebrating the individuality of our hotels and guests. We look for team members who:

  • Demonstrate team spirit and trustworthiness
  • Pride themselves on resolving guest and workplace issues
  • Are enthusiastic about learning
  • Have dedication and passion for hospitality
  • Possess relevant experience (beneficial but not essential); extensive training will be provided
  • Become part of our family, with opportunities to develop skills in a nurturing environment
  • Have excellent communication and interpersonal skills

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognized and rewarded. It is an ideal place for growth and excellence in the hospitality industry.

Our benefits include:

  • Discounted rates across our collection of iconic hotels
  • Discounted food & beverage experiences
  • Discounted spa treatments and products
  • Extensive learning and development opportunities
  • Meals on duty and laundry of uniforms
  • Social activities and events
  • Recognition & reward programs
  • Annual awards
  • Employee Assistance Programme
  • Cycle to Work scheme

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, committed to excellence, with a welcoming family culture, driven by passion, commitment, and the desire to delight guests and serve one another.

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Floor Waiter employer: The Balmoral

Rocco Forte Hotels offers an exceptional work environment at The Balmoral, where employees are celebrated for their individuality and passion for hospitality. With a strong focus on employee growth, extensive training opportunities, and a supportive family culture, team members enjoy a rewarding career while delivering outstanding service in one of Edinburgh's most iconic locations. Benefits such as discounted hotel stays, meals on duty, and social events further enhance the experience of being part of this prestigious hotel group.
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Contact Detail:

The Balmoral Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Floor Waiter

✨Tip Number 1

Familiarise yourself with the hotel and its unique offerings. Knowing the history of The Balmoral and its location will help you engage with guests and provide them with a memorable experience.

✨Tip Number 2

Showcase your enthusiasm for hospitality during any interactions. Whether it's in person or over the phone, demonstrating your passion can set you apart from other candidates.

✨Tip Number 3

Network with current employees or alumni who have worked at Rocco Forte Hotels. They can provide insights into the company culture and what it takes to succeed as a Floor Waiter.

✨Tip Number 4

Prepare to discuss how you handle teamwork and guest interactions. Be ready to share examples that highlight your communication skills and ability to resolve issues effectively.

We think you need these skills to ace Floor Waiter

Excellent Communication Skills
Interpersonal Skills
Teamwork
Attention to Detail
Customer Service Orientation
Problem-Solving Skills
Adaptability
Time Management
Knowledge of Food and Beverage Service
Passion for Hospitality
Ability to Work Under Pressure
Positive Attitude
Conflict Resolution Skills
Willingness to Learn

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and qualities the hotel is looking for in a Floor Waiter. Tailor your application to highlight how your skills and experiences align with these requirements.

Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your enthusiasm for working at Rocco Forte Hotels. Mention specific aspects of the hotel and its values that resonate with you, and explain why you would be a great fit for their team.

Highlight Relevant Experience: Even if you don't have extensive experience, emphasise any relevant skills or experiences you possess. This could include customer service roles, teamwork, or any hospitality-related tasks that demonstrate your ability to deliver excellent service.

Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.

How to prepare for a job interview at The Balmoral

✨Show Your Passion for Hospitality

Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your dedication to providing excellent service, as this aligns with the hotel's values.

✨Demonstrate Team Spirit

Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully collaborated with colleagues in the past. Highlight your ability to support and uplift your team members.

✨Know the Hotel and Local Area

Research The Balmoral and its surroundings before the interview. Being knowledgeable about the hotel’s history, facilities, and local attractions will show your genuine interest and help you stand out.

✨Emphasise Attention to Detail

In a role that requires delivering high-quality service, it's important to showcase your attention to detail. Prepare to discuss how you ensure that every guest's experience is tailored and memorable.

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