At a Glance
- Tasks: Provide exceptional spa treatments and customer service in a luxurious environment.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Other info: Flexible shifts with a supportive and family-like culture.
- Why this job: Be part of a passionate team dedicated to excellence and guest satisfaction.
- Qualifications: Minimum 2 years as a therapist in a 5-star setting required.
The predicted salary is between 26000 - 36000 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Perform all guest care and treatments offered in our Spa Brochure
- Deliver outstanding customer service and care to our guests
- Ensure the expectations of our guests are met at all times, and they feel pampered
- Act naturally in all your communications
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totalling 39 hours per week.
Who are we looking for:
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. Our minimum requirements:
- A minimum of 2 years as an experienced therapist in a 5 star environment.
- HND level 3 in Beauty or Holistic Therapist is required
We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us:
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary Service Charge
- £32k expected package (£26,500 K salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Spa Therapist in Edinburgh employer: The Balmoral
At Balmoral Surgery, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional development. Our commitment to employee growth is reflected in our flexible working hours and competitive salary, making it an ideal environment for paramedics looking to enhance their skills while providing vital care to the community. Join us in a role that not only offers meaningful work but also the opportunity to collaborate closely with a dedicated multidisciplinary team in a welcoming setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist in Edinburgh
✨Tip Number 1
Get to know the hotel and its unique vibe! Before your interview, spend some time researching The Balmoral and Rocco Forte Hotels. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Spa Therapist, you'll need to interact with guests and colleagues regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can deliver that outstanding customer service they’re looking for.
✨Tip Number 3
Show off your passion for holistic wellbeing! During your interview, share your experiences and knowledge about the treatments and products you love. This will demonstrate your enthusiasm and commitment to delivering exceptional service in the spa environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rocco Forte family and ready to embrace the opportunities we offer.
We think you need these skills to ace Spa Therapist in Edinburgh
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love being a Spa Therapist and how you can bring that passion to our team at The Balmoral.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in 5-star environments and any specific skills that match what we're looking for. This helps us see why you're the perfect fit for our spa!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique experiences and how they’ve shaped your approach to customer service. We want to know the real you and how you connect with guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Rocco Forte Hotels.
How to prepare for a job interview at The Balmoral
✨Know Your Treatments
Make sure you’re well-versed in the treatments and services offered at the Irene Forte Spa. Familiarise yourself with the products, especially the award-winning vegan skincare line, and be ready to discuss how you would tailor treatments to meet individual guest needs.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you went above and beyond to ensure a guest felt pampered and valued, as this is crucial for the role.
✨Emphasise Team Spirit
Rocco Forte Hotels values teamwork, so be ready to share experiences that highlight your ability to work collaboratively. Discuss how you’ve supported colleagues in a busy environment and contributed to a positive team atmosphere.
✨Dress to Impress
As a Spa Therapist, presentation is key. Dress professionally for the interview, reflecting the high standards of the hotel. This not only shows respect for the opportunity but also gives a glimpse of how you’ll represent the brand.
