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- Tasks: Welcome guests and manage spa reception with a luxury-focused approach.
- Company: Join Rocco Forte Hotels, a prestigious hotel brand in Edinburgh.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a passionate team delivering exceptional guest experiences.
- Qualifications: Excellent communication skills and a passion for service excellence.
The predicted salary is between 24000 - 25000 £ per year.
Our hotel, The Balmoral, is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Welcome hotel guests and spa visitors with a professional, luxury-focused approach.
- Be the first contact and provide a flawless welcome to our discerning guests.
- Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience.
- Oversee daily spa reception operations, including opening and closing procedures.
- Handle guest feedback, concerns and service recovery with discretion and professionalism.
- Maintain immaculate reception and retail displays in line with hotel brand standards.
- Act naturally in all your communications.
- Be the friendly, confident face behind our spa reception desk.
- Offer our guests a warm, intuitive, and personalised greeting.
- Be knowledgeable of the hotel and our products.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products.
- Ensure spa areas are maintained, tidied and presentable at all times.
- Work closely with all departments to create a seamless and unique experience for our guests.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Team spirit and trustworthiness.
- Positive and professional demeanor in all interactions.
- Exceptional presentation skills.
- Teamwork to ensure seamless service.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
Expected Package: £29,000 gross per annum (Salary £24-25k plus discretionary service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Spa Receptionist in Edinburgh employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Edinburgh
✨Tip Number 1
Get to know the hotel and its offerings inside out! When you walk into that interview, show off your knowledge about The Balmoral and Rocco Forte Hotels. It’ll impress them and show you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Spa Receptionist, you’ll be the friendly face welcoming guests. Role-play with a mate or in front of the mirror to nail that warm, professional greeting and ensure you come across as confident and approachable.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting like The Balmoral. Make sure you look polished and professional, reflecting the high standards of the hotel. It’s all about showing you can embody the brand from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Rocco Forte family. Let’s make it happen!
We think you need these skills to ace Spa Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A touch of warmth and authenticity can make a big difference.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Spa Receptionist role. Highlight your relevant experience and skills that align with our luxury-focused approach and commitment to exceptional service standards.
Be Professional Yet Friendly: Remember, as the first point of contact for our guests, your written communication should balance professionalism with a friendly tone. Use clear language and maintain a positive vibe throughout your application to show us you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Balmoral!
How to prepare for a job interview at The Balmoral
✨Know the Hotel Inside Out
Before your interview, make sure you research The Balmoral and Rocco Forte Hotels thoroughly. Familiarise yourself with their history, values, and what makes them unique. This knowledge will not only impress your interviewers but also help you understand how to align your personal service style with their luxury-focused approach.
✨Showcase Your Communication Skills
As a Spa Receptionist, excellent communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences where you’ve successfully handled guest interactions or resolved issues. This will demonstrate your ability to provide the exceptional service standards they expect.
✨Emphasise Your Team Spirit
Rocco Forte Hotels values teamwork, so be prepared to discuss how you work well with others. Share specific instances where you collaborated with colleagues to enhance guest experiences or improve operations. Highlighting your ability to contribute positively to a team will resonate well with the interviewers.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Dress professionally and ensure your appearance is immaculate. This reflects your understanding of the hotel's standards and shows that you take pride in your presentation, which is crucial for a role at the spa reception.