At a Glance
- Tasks: Lead the spa reception team and ensure a luxury experience for guests.
- Company: Join Rocco Forte Hotels, a prestigious hotel brand in Edinburgh.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Other info: Great career growth in a supportive, family-like environment.
- Why this job: Be part of a passionate team dedicated to service excellence.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 28000 - 34000 £ per year.
Our hotel, The Balmoral, is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Lead the spa reception team, ensuring consistently high standards of guest service.
- Welcome hotel guests and spa visitors with a professional, luxury-focused approach.
- Be the first contact and provide a flawless welcome to our discerning guests.
- Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience.
- Oversee daily spa reception operations, including opening and closing procedures.
- Coordinate closely with manager, therapists and other departments to ensure seamless guest experiences.
- Handle guest feedback, concerns and service recovery with discretion and professionalism.
- Support spa management with daily reporting, guest metrics and revenue tracking.
- Maintain immaculate reception and retail displays in line with hotel brand standards.
- Act naturally in all your communications.
- Be the friendly, confident face behind our spa reception desk.
- Offer our guests a warm, intuitive, and personalised greeting.
- Be knowledgeable of the hotel and our products.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products.
- Work closely with all departments to create a seamless and unique experience for our guests.
Who are we looking for:
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Team spirit and trustworthiness.
- Positive and professional demeanour in all interactions.
- Exceptional presentation skills.
- Teamwork to ensure seamless service.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
- £34k expected package (£28k salary plus discretionary service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Spa Head Receptionist in Edinburgh employer: The Balmoral
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, where the rich heritage of Edinburgh meets a commitment to luxury and service excellence. As a Spa Head Receptionist, you will thrive in a supportive culture that values individuality and personal growth, with extensive learning opportunities and a range of employee benefits including discounted hotel stays, meals on duty, and recognition programs. Join a team that celebrates passion and dedication, ensuring every guest experience is memorable while fostering a sense of family among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Head Receptionist in Edinburgh
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching The Balmoral and Rocco Forte Hotels. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Spa Head Receptionist, you'll be the friendly face welcoming guests. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with grace.
✨Tip Number 3
Show off your passion for service excellence! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to providing a luxury-focused experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team at Rocco Forte Hotels.
We think you need these skills to ace Spa Head Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. Remember, we’re looking for someone who can bring a warm, friendly vibe to our spa reception.
Tailor Your Application:Make sure to tailor your application to the specific role of Spa Head Receptionist. Highlight your relevant experience and skills that align with our expectations, like your communication skills and passion for service excellence. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Professional Yet Approachable:While we love a friendly tone, it’s important to maintain professionalism in your written application. Use clear language and proper formatting, but feel free to sprinkle in some warmth. After all, you’ll be the first point of contact for our guests, and we want to see that you can balance both aspects!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there, which can help you craft an even better application. We can’t wait to hear from you!
How to prepare for a job interview at The Balmoral
✨Know the Hotel Inside Out
Before your interview, make sure you research The Balmoral and Rocco Forte Hotels thoroughly. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how to align your personal service style with their luxury-focused approach.
✨Showcase Your Communication Skills
As a Spa Head Receptionist, excellent communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences where you’ve successfully handled guest interactions or resolved issues. This will demonstrate your ability to provide that warm, intuitive greeting they’re looking for.
✨Demonstrate Your Team Spirit
Highlight your teamwork skills by sharing stories of how you've collaborated with colleagues in previous roles. Rocco Forte Hotels values a positive team spirit, so be ready to discuss how you can contribute to a seamless service experience by working closely with other departments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and service recovery skills. Think of specific situations where you’ve had to handle guest feedback or concerns discreetly and professionally. This will show that you can maintain high standards of service even under pressure.
