Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel.
Handle all accommodation enquiries, convert enquiries into bookings, enter all bookings into the system, and confirm, amend, or cancel reservations as required.
Assist the Reservations Manager UK in maximising room sales at the highest possible average rate.
Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
Excellent interpersonal skills with the ability to multitask
Good computer skills and proficiency in using hotel reservation systems
Excellent telephone manners to engage effectively with our guests
Seamless service delivery with nothing is too much trouble
Previous experience in a reservations role, preferably in hospitality
Ability to work well with a team and collaborate with the wider team at the hotel
Passion and ambition to deliver exceptional experiences
Attention to detail and organisational skills to deliver World Class Scottish Hospitality
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition programs
Annual awards
Occupational Pension Scheme
50% discount on food and beverages
25% discount on Spa Treatments
20% discount on Health Spa products
Cycle to Work Scheme
Local Retailer Discounts
Employee Assistance Programme
The expected salary package of a Reservations Consultant UK is £33,040 per annum (salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Reservations Consultant UK in Edinburgh employer: The Balmoral
The Balmoral in Edinburgh is an exceptional employer, offering a vibrant work culture where creativity and culinary excellence thrive. With a focus on mentorship and professional growth, employees benefit from a competitive package and unique perks, all while working with the finest local produce in a supportive team environment. Join us to elevate your culinary career in one of the UK's most prestigious fine dining establishments.
