At a Glance
- Tasks: Engage with guests, manage bookings, and provide exceptional service at a luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in stunning locations.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Other info: Dynamic work environment with recognition programs and career growth potential.
- Why this job: Be part of a passionate team delivering world-class Scottish hospitality and unforgettable experiences.
- Qualifications: Strong people skills, multitasking ability, and previous reservations experience preferred.
The predicted salary is between 33040 - 33040 £ per year.
Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
- Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel.
- Handle all accommodation enquiries, convert enquiries into bookings, enter all bookings into the system, and confirm, amend, or cancel reservations as required.
- Assist the Reservations Manager UK in maximising room sales at the highest possible average rate.
- Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible.
Who we are looking for
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- Excellent interpersonal skills with the ability to multitask.
- Good computer skills and proficiency in using hotel reservation systems.
- Excellent telephone manners to engage effectively with our guests.
- Seamless service delivery with nothing being too much trouble.
- Previous experience in a reservations role, preferably in hospitality.
- Ability to work well with a team and collaborate with the wider team at the hotel.
- Passion and ambition to deliver exceptional experiences.
- Attention to detail and organisational skills to deliver World Class Scottish Hospitality.
Why work with us
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
The expected salary package of a Reservations Consultant UK is £33,040 per annum (salary plus discretionary service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Reservations Consultant UK in Edinburgh employer: The Balmoral
At Balmoral Surgery, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional development. Our commitment to employee growth is reflected in our flexible working hours and competitive salary, making it an ideal environment for paramedics looking to enhance their skills while providing vital care to the community. Join us in a role that not only offers meaningful work but also the opportunity to collaborate closely with a dedicated multidisciplinary team in a welcoming setting.
