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- Tasks: Manage night operations and create memorable experiences for guests.
- Company: Join Rocco Forte Hotels at Edinburgh's iconic Balmoral.
- Benefits: Enjoy discounts, meals on duty, and extensive development opportunities.
- Why this job: Be part of a passionate team in a prestigious hotel environment.
- Qualifications: Experience in hospitality preferred; strong communication and leadership skills required.
- Other info: Dynamic work culture with recognition programs and career growth.
The predicted salary is between 35200 - 35200 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be responsible for smooth running of the Front of House operations overnight.
- Be the first point of contact for our guests during the night shift with the highest level of customer service.
- Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure.
- Complete the night audit procedures, ensuring accuracy of reports for handover.
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel.
Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential. Ability to work nights and weekends.
Who we are looking for:
- High personal and professional standards.
- Strong instincts when it comes to anticipating the guests' needs.
- Excellent communication skills with colleagues and guests.
- Strong attention to detail and problem solving abilities.
- Team spirit and trustworthiness.
- Passion, commitment, and pride in your work.
- Strong knowledge of hotel systems.
- Ability to remain calm and decisive under pressure.
- Leadership skills to lead the night team and keep them motivated.
Why work for us:
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
- Discretionary service charge.
- £35,200 expected package (includes base salary plus qualified estimate of service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Night Manager in Edinburgh employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on job openings or even put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into The Balmoral and introduce yourself. A friendly face can make a lasting impression, and you might even get a chance to chat with the hiring manager.
✨Tip Number 3
Prepare for the interview by researching the hotel’s history and values. Knowing about The Balmoral's unique charm will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our family.
We think you need these skills to ace Night Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you unique.
Tailor Your Experience: Make sure to highlight your relevant experience in the hotel industry, especially any roles that involved front office operations. We love seeing how your past experiences can contribute to our team at The Balmoral.
Attention to Detail is Key: As a Night Manager, attention to detail is crucial. Ensure your application is free from typos and clearly structured. This reflects your ability to maintain high standards, which we value greatly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Rocco Forte Hotels!
How to prepare for a job interview at The Balmoral
✨Know the Hotel Inside Out
Before your interview, make sure you research The Balmoral thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Manager, you'll be the first point of contact for guests during the night shift. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues. Highlighting these moments will demonstrate your ability to create memorable experiences.
✨Demonstrate Leadership Qualities
Since you'll be leading the night team, think of instances where you've successfully motivated or guided a team. Be ready to discuss your leadership style and how you plan to keep the night team engaged and efficient, even during busy periods.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to remain calm and decisive, especially in challenging situations. Practising these responses will help you feel more confident during the interview.