At a Glance
- Tasks: Lead a dynamic housekeeping team to deliver five-star service and maintain high standards.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in Edinburgh.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Other info: Fixed-term role with great career growth potential in a supportive environment.
- Why this job: Be part of a passionate team that values individuality and excellence in hospitality.
- Qualifications: Strong communication skills and a passion for guest satisfaction are essential.
The predicted salary is between 34500 - 34500 £ per year.
Our hotel, The Balmoral, is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Oversee the team's workflow, ensuring good cooperation across departments.
- Support team members to ensure that five-star service standards are maintained at all times.
- Deliver discreet, understated, tailored, and timely service whilst sharing your knowledge and best practice with the team.
- Remain focused on delivering excellence and seeking feedback from guests.
- Be knowledgeable about the hotel and our products, and actively seek opportunities to promote them.
- Communicate regularly on the progress of tasks and consistently deliver on time to an excellent standard.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- High personal and professional standards.
- Strong instincts for understanding and fulfilling the needs of guests.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role, global service standards, and product.
- Confidence and good nature in leading your team in a high-pressure environment.
- Enthusiasm for learning and personal growth.
This role is on a fixed-term basis to provide maternity cover.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
- £34,500 expected package (includes base salary plus qualified estimate of service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Housekeeping Supervisor in Edinburgh employer: The Balmoral
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, where the rich heritage of Edinburgh meets a commitment to excellence in hospitality. Employees enjoy a supportive culture that values individuality and personal growth, alongside competitive benefits such as discounted hotel stays, extensive training opportunities, and a strong sense of community through social events and recognition programmes. Join us to be part of a team that celebrates passion and dedication while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Edinburgh
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Housekeeping Supervisor in Edinburgh
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at The Balmoral
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at The Balmoral. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
