At a Glance
- Tasks: Supervise the night team and ensure exceptional guest experiences at our luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels.
- Benefits: Enjoy discounted hotel rates, meals on duty, and extensive learning opportunities.
- Other info: Dynamic work environment with opportunities for career growth and recognition.
- Why this job: Be part of a passionate team dedicated to excellence in hospitality.
- Qualifications: Experience in front office roles is preferred but not essential; strong communication skills are a must.
The predicted salary is between 27000 - 28000 £ per year.
Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
- Work alongside the Night Manager and be responsible for the other Night Team Members
- Help to ensure the seamless running of the overnight Front Office
- Be the first point of contact for our guests during the night shift with the highest level of customer service
- Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure
- Complete the night audit procedures, ensuring accuracy of reports for handover
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
Who we are looking for
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests
- High personal and professional standards
- Strong instincts when it comes to anticipating the guests' needs
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
- Strong knowledge of hotel systems
- Ability to remain calm and decisive under pressure
Why work with us
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary service charge
Expected package £32,000 gross per annum (£27k-£28K salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Front Office Night Supervisor in Edinburgh employer: The Balmoral
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, where employees are celebrated for their individuality and dedication to providing outstanding guest experiences. With a strong focus on personal and professional growth, team members enjoy extensive learning opportunities, competitive benefits, and a supportive family culture that fosters collaboration and excellence in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching The Balmoral and Rocco Forte Hotels. Know their values and what makes them unique. This will help you show your passion for the role and how you can contribute to their team.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Front Office Night Supervisor and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rocco Forte family.
We think you need these skills to ace Front Office Night Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the opportunity to create memorable experiences for our guests at The Balmoral.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in front office roles or luxury hotel environments. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you’ve gone above and beyond in previous roles, and how you can bring that same dedication to The Balmoral.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Rocco Forte Hotels!
How to prepare for a job interview at The Balmoral
✨Know the Hotel Inside Out
Before your interview, make sure to research The Balmoral and Rocco Forte Hotels. Familiarise yourself with their history, values, and what makes them unique in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Front Office Night Supervisor, you'll be the first point of contact for guests during the night. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. Highlighting these moments will demonstrate your ability to create memorable experiences for guests.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork and trustworthiness. Be ready to discuss how you've collaborated with colleagues in previous roles. Share specific instances where you supported your team or contributed to a positive work environment, as this will resonate well with their culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think about situations where you had to remain calm and decisive, especially during busy nights. Practising these scenarios will help you articulate your thought process clearly during the interview.
