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- Tasks: Lead a dynamic front office team and ensure exceptional guest experiences.
- Company: Join the prestigious Rocco Forte Hotels, known for luxury and excellence.
- Benefits: Enjoy 29 days holiday, private medical, discounts, and career growth opportunities.
- Why this job: Be part of a world-class hospitality team and make a real impact.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
- Other info: Supportive environment with training and development to enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
Do you pride yourself on your people skills? Your organisational aptitude? Have an ability to deliver world-class standards of service? And are you ready to take on a key role in a leading luxury hotel? Then Rocco Forte Hotels would love to invite you to join us as Front Office Manager.
You will be responsible for managing all aspects of the front desk including switchboard, ensuring that all guests receive a warm welcome and excellent service. You will lead a team of 16 front office staff, coordinate check‐in / check‐out procedures, and handle guest inquiries to enhance their overall experience.
Key Responsibilities:- Oversee the daily operations of the front office, including guest check-in / check‐out, reservations, and billing.
- Supervise and train front office staff, ensuring a high standard of customer service.
- Monitor room availability, rates, and bookings, coordinating with the reservations and housekeeping teams.
- Handle guest complaints and issues promptly and professionally, striving to resolve them to the guest's satisfaction.
- Ensure compliance with health, safety, and security regulations.
- Prepare and manage the front office budget, including staffing and supplies.
- Maintain efficient communication between the front office and other departments, such as housekeeping and maintenance.
- Implement and enforce front office policies and procedures.
- Ensure all team members are trained, understand and deliver all Hotel Brand, LQA and Forbes standards to ensure consistency in executing five star service standards.
- Foster a positive work environment by motivating staff and promoting teamwork.
- Work in conjunction with the Guest Relations Manager to assist in delivering World Class Scottish Hospitality to all our guests.
- Proven experience in a similar role within the hospitality industry (e.g. Front Office Manager, Reception Manager).
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle challenging situations with diplomacy.
- Proficient in hotel management software (e.g. Opera, Protel, etc.).
- Exceptional problem‐solving skills and attention to detail.
- Strong organisational skills and the ability to multitask.
- A customer‐focused attitude with a passion for delivering outstanding guest service.
- Experience with LQA and Forbes standards is desirable but not essential.
- A degree or diploma in Hospitality Management or a related field is preferred but not essential.
You will be responsible for ensuring our discerning guests receive the level of service excellence Rocco Forte Hotels are internationally renowned for. Insightful, discreet and caring at all times, you will lead by example, ensuring your team is exceptionally presented, knowledgeable about all areas of the hotel and able to answer guests' questions and resolve problems promptly. You will also have to oversight to ensure you're personally aware of all incidents and guarantee front office recognition of our VIP guests.
Your ability to deliver outstanding and discreet solutions to all of our guests' needs, and to motivate and lead your team will define your success in the role. In turn, you will be given the support to develop your own skills and career with us. Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.
Why join us at Rocco Forte Hotels?At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:
- 29 days holiday per annum
- Occupational Pension Scheme
- Private Medical
- Meals on Duty
- £25 per night discounted rates at Rocco Forte Hotels
- 50% discount on food and beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Learning and Development Opportunities
- Recognition & Reward Scheme
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Social Events
- Employee Assistance Programme
- Competitive plus discretionary service charge
Front Office Manager in Edinburgh employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and join relevant groups. You never know who might have the inside scoop on a Front Office Manager position!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your leadership and customer service experience – that’s what they want to hear!
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure you look sharp and professional when you walk into that interview – it shows you mean business.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings at Rocco Forte Hotels right there, so don’t miss out!
We think you need these skills to ace Front Office Manager in Edinburgh
Some tips for your application 🫡
Show Off Your People Skills: In your application, make sure to highlight your people skills. We want to see how you connect with guests and lead your team. Share specific examples of how you've created a warm and welcoming environment in your previous roles.
Be Organised and Detail-Oriented: As a Front Office Manager, organisation is key! When writing your application, demonstrate your ability to manage multiple tasks efficiently. Mention any experience you have with hotel management software and how it helped you stay on top of things.
Handle Challenges Like a Pro: We all know that the hospitality industry can be challenging. Use your application to showcase your problem-solving skills. Share a story where you turned a guest complaint into a positive experience, showing us how you handle pressure with grace.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at The Balmoral
✨Know Your Stuff
Before the interview, make sure you’re familiar with Rocco Forte Hotels and their values. Research their service standards and be ready to discuss how your experience aligns with their commitment to world-class hospitality.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate staff and handle challenging situations with diplomacy.
✨Practice Problem-Solving Scenarios
Expect questions about handling guest complaints or operational challenges. Think of specific instances where you resolved issues efficiently and kept guests satisfied, demonstrating your exceptional problem-solving skills.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the high standards expected at Rocco Forte Hotels. It shows you take the opportunity seriously!