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- Tasks: Be the friendly face at our reception, ensuring guests feel welcomed and valued.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in Edinburgh.
- Benefits: Enjoy discounted hotel rates, meals on duty, and extensive learning opportunities.
- Other info: Flexible schedule with social activities and recognition programs to celebrate your hard work.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for service excellence.
The predicted salary is between 36000 - 36000 £ per year.
Our hotel, The Balmoral, is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Be the friendly, confident face behind our reception desk.
- Offer our guests a warm, intuitive, and personalised greeting.
- Oversee daily front desk operations, including guest check-ins and check-outs.
- Work closely with all departments to create a seamless and unique experience for our guests.
- Provide training and support for the front desk team members to ensure they are knowledgeable and efficient.
- Be knowledgeable of the hotel and our products.
- Ensure compliance with hotel policies, procedures, and safety standards.
Who are we looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Team spirit and trustworthiness.
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment.
- Strong leadership and team management skills.
- Proficiency in property management systems (e.g., Opera).
- A warm, polished, and professional demeanor.
- Ability to work a flexible schedule, including weekends and evenings.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
- £36,000 expected package (includes salary and qualified estimate of service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Front Desk Manager in Edinburgh employer: The Balmoral
Contact Detail:
The Balmoral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager in Edinburgh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Balmoral's history, services, and unique offerings. This way, when you chat with the hiring team, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face at the front desk, it’s crucial to convey warmth and professionalism. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your leadership abilities! If you've got experience managing a team, share specific examples of how you’ve motivated and trained others. This will highlight your capability to oversee front desk operations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rocco Forte family. Don’t miss out on this opportunity!
We think you need these skills to ace Front Desk Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A warm and genuine tone can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury or 5-star hotel environments. We’re looking for specific examples of how you've excelled in similar roles, especially in front desk management. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Balmoral!
How to prepare for a job interview at The Balmoral
✨Know the Hotel Inside Out
Before your interview, make sure you research The Balmoral thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress your interviewers but also help you demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Front Desk Manager, excellent communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences to illustrate how you've effectively interacted with guests and team members, showcasing your ability to create a warm and welcoming environment.
✨Demonstrate Leadership Qualities
Highlight your leadership experience by discussing specific instances where you've successfully managed a team or resolved conflicts. Rocco Forte Hotels values strong leadership, so be prepared to share how you can inspire and support your front desk team to deliver exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of examples where you've turned a negative situation into a positive experience for a guest. This will show your capability to maintain high standards and ensure guest satisfaction.