At a Glance
- Tasks: Deliver exceptional afternoon tea service and create memorable guest experiences.
- Company: Join the prestigious Balmoral Hotel in Edinburgh, a part of Rocco Forte Hotels.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Other info: Engage in social activities and recognition programs while enjoying a dynamic work environment.
- Why this job: Be part of a passionate team and grow in the vibrant hospitality industry.
- Qualifications: Enthusiasm for service, strong organisational skills, and a warm approach to guests.
The predicted salary is between 22000 - 26000 € per year.
Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
- Cooperate well with colleagues in your team and across departments
- Perform all aspects of our afternoon tea service, ensuring the highest standards of guest care and attention
- Tailor your approach so that high‑quality results are achieved
- Deliver discreet, understated, and timely service, going that extra mile
- Be knowledgeable of the hotel, our facilities, and the local area
- Take ownership of the guest experience to create memorable moments
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- Team spirit and trustworthiness
- Pride to resolve guest and workplace issues
- Enthusiasm for learning
- Passion for service excellence and detail
- Warm and approachable manner in dealing with our guests
- Strong organisational skills to ensure high quality of work during busy service periods while delivering world‑class Scottish Hospitality
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary Service Charge
The role includes a service charge.
Afternoon Tea Waiter employer: The Balmoral
At The Balmoral, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters personal growth. Located in the heart of Edinburgh, our hotel provides extensive learning opportunities, competitive benefits, and a supportive environment where your passion for service excellence can truly shine. Join us to be part of a team that values dedication and rewards hard work, all while delivering world-class Scottish hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Afternoon Tea Waiter
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around The Balmoral and soak in the atmosphere. This will help you connect with the team and show that you're genuinely interested in being part of their unique experience.
✨Tip Number 2
Practice your service skills! Whether it's pouring tea or engaging with guests, make sure you can demonstrate your passion for service excellence. Role-play with friends or family to get comfortable with the kind of interactions you'll have.
✨Tip Number 3
Show off your team spirit! During your interview, share examples of how you've worked well with others in the past. Rocco Forte Hotels values collaboration, so let them know you’re all about building strong relationships with colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rocco Forte family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Afternoon Tea Waiter
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for hospitality shine through! Share specific examples of how you've gone the extra mile for guests in the past. We love to see that passion for service excellence!
Tailor Your Application:Make sure to customise your application to reflect the unique qualities of The Balmoral and Rocco Forte Hotels. Mention what excites you about our hotel and how you can contribute to creating memorable moments for our guests.
Highlight Team Spirit:We value teamwork, so don’t forget to mention your experiences working collaboratively with others. Share stories that showcase your ability to cooperate well with colleagues and how you’ve contributed to a positive team environment.
Keep It Professional Yet Approachable:While we want to see your personality, remember to maintain a professional tone in your application. Use clear language and structure your thoughts well, making it easy for us to see why you’d be a great fit for our team!
How to prepare for a job interview at The Balmoral
✨Know Your Stuff
Familiarise yourself with The Balmoral and its unique offerings. Understand the history, the afternoon tea service, and what makes it special. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to support colleagues and create a positive atmosphere, as this aligns perfectly with the hotel's values.
✨Emphasise Service Excellence
Prepare to discuss your passion for providing outstanding service. Think of specific instances where you went above and beyond for a guest or resolved an issue effectively. This will demonstrate your commitment to creating memorable experiences for guests.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the high standards of The Balmoral. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel’s prestigious image.
