At a Glance
- Tasks: Supervise the night team and ensure exceptional guest experiences at our luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in Edinburgh.
- Benefits: Enjoy discounted hotel rates, meals on duty, and extensive learning opportunities.
- Other info: Dynamic work environment with opportunities for career growth and recognition.
- Why this job: Be part of a passionate team that values individuality and excellence in hospitality.
- Qualifications: Experience in front office roles is preferred but not essential; strong communication skills are a must.
The predicted salary is between 26130 - 31936 £ per year.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins.
Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your Key Responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will
- Work alongside the Night Manager and be responsible for the other Night Team Members
- Help to ensure the seamless running of the overnight Front Office
- Be the first point of contact for our guests during the night shift with the highest level of customer service
- Be responsible for creating a memorable and personalised experience for all our guests from arrival to departure
- Complete the night audit procedures, ensuring accuracy of reports for handover
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
- Proven experience in a front office supervisory role, preferably in a luxury hotel environment, is preferable, but not essential
- Ability to work nights and weekends
This role is from 20:00 to 08:00, but may vary.
Who We Are Looking For
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring
- High personal and professional standards
- Strong instincts when it comes to anticipating the guests' needs
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
- Strong knowledge of hotel systems
- Ability to remain calm and decisive under pressure
- Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary service charge
Expected package £32,000 gross per annum (£27k-£28K salary plus discretionary service charge)
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Front Office Night Supervisor employer: The Balmoral, a Rocco Forte Hotel
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, located in the heart of Edinburgh, where employees are celebrated for their individuality and passion for hospitality. With a strong commitment to employee growth, extensive learning opportunities, and a supportive family culture, team members enjoy a range of benefits including discounted hotel rates, social events, and recognition programs, making it an ideal place for those seeking a rewarding career in the luxury hotel sector.
Contact Details:
The Balmoral, a Rocco Forte Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Balmoral, a Rocco Forte Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Balmoral, a Rocco Forte Hotel
Don't be shy about reaching out to The Balmoral, a Rocco Forte Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Balmoral, a Rocco Forte Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Balmoral, a Rocco Forte Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
