At a Glance
- Tasks: Be the friendly face at our reception, ensuring guests feel welcomed and valued.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in stunning locations.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Other info: Flexible schedule with exciting social activities and recognition programs.
- Why this job: Make a real impact by creating memorable experiences for our guests every day.
- Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for service excellence.
The predicted salary is between 36000 - 36000 £ per year.
Our hotel
The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Our hotel
The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your Key Responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Be the friendly, confident face behind our reception desk
- Offer our guests a warm, intuitive, and personalised greeting
- Oversee daily front desk operations, including guest check-ins, check-outs
- Work closely with all departments to create a seamless and unique experience for our guests
- Provide training and support for the front desk team members to ensure they are knowledgeable and efficient
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
- Strong leadership and team management skills
- Proficiency in property management systems (e.g., Opera)
- A warm, polished, and professional demeanor
- Ability to work a flexible schedule, including weekends and evenings
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
£36,000 expected package (includes salary and qualified estimate of service charge)
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Front Desk Manager employer: The Balmoral, a Rocco Forte Hotel
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, located in the heart of Edinburgh, where employees are celebrated for their individuality and passion for hospitality. With a strong commitment to employee growth, extensive learning opportunities, and a supportive family culture, team members enjoy a range of benefits including discounted hotel rates, social events, and recognition programs, making it an ideal place for those seeking a rewarding career in the luxury hotel sector.
Contact Details:
The Balmoral, a Rocco Forte Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Balmoral, a Rocco Forte Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Balmoral, a Rocco Forte Hotel
Don't be shy about reaching out to The Balmoral, a Rocco Forte Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Balmoral, a Rocco Forte Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Balmoral, a Rocco Forte Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
