At a Glance
- Tasks: Supervise afternoon tea service, ensuring guests feel welcomed and pampered.
- Company: Join Rocco Forte Hotels at Edinburgh's iconic Balmoral Hotel.
- Benefits: Enjoy discounts, meals on duty, and extensive development opportunities.
- Other info: Dynamic work environment with recognition programs and career growth.
- Why this job: Be part of a passionate team delivering exceptional hospitality experiences.
- Qualifications: Enthusiasm for service excellence and strong communication skills required.
The predicted salary is between 34500 - 34500 £ per year.
Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your Key Responsibilities
- Oversee and support the daily operations, ensuring each guest is genuinely welcomed and pampered during their visit.
- Uphold and maintain service standards at all times.
- Support the training and the development of the team.
- Handle all guest interactions with discretion, courtesy, and efficiency.
- Work closely with the manager to ensure the safety, comfort and overall satisfaction of every guest throughout their experience.
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- A passion for delivering service excellence.
- Excellent communication skills.
- Genuine pride in their work.
- Lead by example.
- Team spirit and trustworthiness.
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
The expected salary package of a Supervisor is £34,500 per annum (salary plus discretionary service charge).
To become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Afternoon Tea Supervisor employer: The Balmoral, a Rocco Forte Hotel
Rocco Forte Hotels offers an exceptional work environment at The Balmoral, located in the heart of Edinburgh, where employees are celebrated for their individuality and passion for hospitality. With a strong commitment to employee growth, extensive learning opportunities, and a supportive family culture, team members enjoy a range of benefits including discounted hotel rates, social events, and recognition programs, making it an ideal place for those seeking a rewarding career in the luxury hotel sector.
Contact Details:
The Balmoral, a Rocco Forte Hotel Recruitment Team
