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- Tasks: Lead operations in our luxury mental health hubs, ensuring exceptional client experiences.
- Company: The Balance is a high-end treatment clinic offering discreet wellness services to a global clientele.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and networking.
- Why this job: Make a meaningful impact in mental health while working with high-profile clients in a supportive culture.
- Qualifications: Background in psychology or healthcare, with strong interpersonal skills and discretion.
- Other info: Fluency in multiple languages is a plus; apply by sending your CV and cover letter.
The predicted salary is between 43200 - 72000 £ per year.
Luxury Mental Health & Wellness Facility
About Us
The Balance is a private, high-end treatment clinic with exclusive locations across Europe. We provide discreet, comprehensive mental health, addiction, and wellness services to a global clientele, including HNWIs, celebrities, executives, and royals. To support our growing presence, we are seeking an experienced and dynamic Hub Manager to oversee and coordinate operations in our London and Zurich hubs.
About the Role
The Hub Manager plays a pivotal role in delivering an exceptional client experience while ensuring smooth operational flow. You will be the central liaison between clients, therapists, service providers, and our headquarters. This position requires strong organizational skills, emotional intelligence, and the ability to adapt quickly in a fast-paced, client-focused environment.
Key Responsibilities
- Client Experience & Care Coordination
- Greet and onboard clients with warmth, confidentiality, and professionalism
- Conduct regular (e.g., weekly) in-person check-ins to assess well-being and satisfaction
- Communicate service updates and additional costs transparently with clients and, when necessary, with family or representatives
- Serve as the primary point of contact for all client matters within the local hub
- Facilitate exit interviews and client testimonials to ensure continuous improvement
- Therapist & Community Relations
- Coordinate local therapists, including room bookings, feedback collection, and support needs
- Organize regular meetings and foster community through informal gatherings
- Represent the hub at relevant local events and forums on mental health and wellness
- Support onboarding of new therapists and practitioners to align with The Balance’s standards
- Operations & Administration
- Oversee daily operations, ensuring the hub environment reflects our luxury standards
- Collaborate with our headquarters for updates, case coordination, and quality assurance
- Provide occasional logistical or personal support to clients as needed
- Outreach & Strategic Partnerships
- Identify and engage with local wellness professionals, clinics, and referral partners
- Represent The Balance at events and maintain visibility within relevant communities
- Develop and maintain a strong local network of collaborators and stakeholders
- Ability to communicate with Media and local authorities
- Hospitality & Villa Oversight
- Ensure all service departments (chefs, drivers, housekeeping, maintenance, etc.) meet high operational and financial standards
- Monitor logistics, inventory, and client needs proactively
- Maintain a portfolio of quality-approved villas for short-notice accommodations
- Recruit, train, and oversee local hospitality and service teams
- Negotiate and manage F&B suppliers and external vendors
- Oversee the transformation and adaptation of spaces with agility and attention to detail
Requirements & Qualifications
- Background in psychology, psychotherapy, counseling, healthcare in general, and luxury services
- Demonstrated ability to manage high-end client relations with discretion and warmth
- Outstanding organizational, communication, and interpersonal skills
- Fluent in English; additional languages (German, French, Spanish, Arabic) are an asset
- Self-motivated with the ability to work independently and take initiative
- Strong problem-solving skills and the ability to handle sensitive situations gracefully
How to Apply
If you are passionate about making a meaningful impact in a luxury wellness setting and meet the above criteria, we’d love to hear from you. Please send your CV and a cover letter to career@thebalance.clinic. Tell us a little about yourself and why you would be a valuable addition to The Balance team.
Hub Manager London employer: THE BALANCE RehabClinic
Contact Detail:
THE BALANCE RehabClinic Recruiting Team
career@thebalance.clinic
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Manager London
✨Tip Number 1
Network with professionals in the mental health and luxury service sectors. Attend local events or forums related to wellness and mental health to meet potential colleagues and clients, which can help you understand the community better.
✨Tip Number 2
Familiarise yourself with The Balance's values and services. Understanding their approach to client care and operational excellence will allow you to speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 3
Showcase your emotional intelligence and problem-solving skills in conversations. Prepare examples from your past experiences where you've successfully managed high-end client relations or resolved sensitive situations gracefully.
✨Tip Number 4
Research the luxury wellness market in London. Being knowledgeable about competitors and trends will not only impress during discussions but also demonstrate your commitment to understanding the industry landscape.
We think you need these skills to ace Hub Manager London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hub Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how your background in psychology or healthcare aligns with the role. Highlight your experience in client relations and operational management, and express your passion for luxury wellness services.
Showcase Relevant Experience: In your CV, emphasise any previous roles that involved managing high-end client relations or overseeing operations in a luxury setting. Use specific examples to demonstrate your organisational skills and emotional intelligence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Hub Manager role.
How to prepare for a job interview at THE BALANCE RehabClinic
✨Showcase Your Emotional Intelligence
As a Hub Manager, you'll be dealing with high-profile clients and sensitive situations. Make sure to demonstrate your emotional intelligence during the interview by sharing examples of how you've handled challenging client interactions in the past.
✨Highlight Your Organisational Skills
This role requires exceptional organisational abilities. Be prepared to discuss specific strategies you've used to manage multiple tasks or projects simultaneously, especially in a fast-paced environment.
✨Demonstrate Your Knowledge of Luxury Services
Since The Balance is a luxury mental health facility, it's crucial to convey your understanding of high-end client relations. Share experiences that reflect your ability to provide discreet and personalised service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples where you had to make quick decisions or adapt to unexpected changes while maintaining client satisfaction.
