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- Tasks: Lead operations in luxury mental health hubs, ensuring exceptional client experiences.
- Company: The Balance is a high-end treatment clinic offering discreet wellness services across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and networking.
- Why this job: Join a prestigious team making a real impact in mental health and wellness.
- Qualifications: Background in psychology or healthcare, with strong interpersonal and organisational skills required.
- Other info: Fluency in multiple languages is a plus; ideal for those passionate about luxury service.
The predicted salary is between 43200 - 72000 £ per year.
The Balance is a private, high-end treatment clinic with exclusive locations across Europe. We provide discreet, comprehensive mental health, addiction, and wellness services to a global clientele, including HNWIs, celebrities, executives, and royals. To support our growing presence, we are seeking an experienced and dynamic Hub Manager to oversee and coordinate operations in our London and Zurich hubs.
The Hub Manager plays a pivotal role in delivering an exceptional client experience while ensuring smooth operational flow. You will be the central liaison between clients, therapists, service providers, and our headquarters. This position requires strong organizational skills, emotional intelligence, and the ability to adapt quickly in a fast-paced, client-focused environment.
Key Responsibilities- Client Experience & Care Coordination
- Greet and onboard clients with warmth, confidentiality, and professionalism
- Conduct regular (e.g., weekly) in-person check-ins to assess well-being and satisfaction
- Communicate service updates and additional costs transparently with clients and, when necessary, with family or representatives
- Serve as the primary point of contact for all client matters within the local hub
- Facilitate exit interviews and client testimonials to ensure continuous improvement
- Therapist & Community Relations
- Coordinate local therapists, including room bookings, feedback collection, and support needs
- Organize regular meetings and foster community through informal gatherings
- Represent the hub at relevant local events and forums on mental health and wellness
- Support onboarding of new therapists and practitioners to align with The Balance’s standards
- Operations & Administration
- Oversee daily operations, ensuring the hub environment reflects our luxury standards
- Collaborate with our headquarters for updates, case coordination, and quality assurance
- Provide occasional logistical or personal support to clients as needed
- Outreach & Strategic Partnerships
- Identify and engage with local wellness professionals, clinics, and referral partners
- Represent The Balance at events and maintain visibility within relevant communities
- Develop and maintain a strong local network of collaborators and stakeholders
- Ability to communicate with Media and local authorities
- Hospitality & Villa Oversight
- Ensure all service departments (chefs, drivers, housekeeping, maintenance, etc.) meet high operational and financial standards
- Monitor logistics, inventory, and client needs proactively
- Maintain a portfolio of quality-approved villas for short-notice accommodations
- Recruit, train, and oversee local hospitality and service teams
- Negotiate and manage F&B suppliers and external vendors
- Oversee the transformation and adaptation of spaces with agility and attention to detail
- Background in psychology, psychotherapy, counseling, healthcare in general, and luxury services
- Demonstrated ability to manage high-end client relations with discretion and warmth
- Outstanding organizational, communication, and interpersonal skills
- Fluent in English; additional languages (German, French, Spanish, Arabic) are an asset
- Self-motivated with the ability to work independently and take initiative
- Strong problem-solving skills and the ability to handle sensitive situations gracefully
If you are passionate about making a meaningful impact in a luxury wellness setting and meet the above criteria, we’d love to hear from you. Please send your CV and a cover letter to career@thebalance.clinic. Tell us a little about yourself and why you would be a valuable addition to The Balance team.
www.thebalance.clinic
HUB MANAGER - for each LONDON & ZURICH - Luxury Mental Health & Wellness Facility employer: THE BALANCE RehabClinic
Contact Detail:
THE BALANCE RehabClinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HUB MANAGER - for each LONDON & ZURICH - Luxury Mental Health & Wellness Facility
✨Tip Number 1
Familiarise yourself with the luxury mental health and wellness sector. Understanding the unique needs and expectations of high-net-worth individuals will help you stand out as a candidate who truly gets the clientele.
✨Tip Number 2
Network within the mental health and wellness community in London and Zurich. Attend relevant events, workshops, or seminars to connect with professionals in the field, which could lead to valuable insights and recommendations.
✨Tip Number 3
Demonstrate your emotional intelligence during any interactions. Show that you can handle sensitive situations with grace and warmth, as this is crucial for a role that involves client care and coordination.
✨Tip Number 4
Research The Balance's values and mission thoroughly. Tailor your conversations to reflect how your personal philosophy aligns with theirs, showcasing your genuine interest in contributing to their vision.
We think you need these skills to ace HUB MANAGER - for each LONDON & ZURICH - Luxury Mental Health & Wellness Facility
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mental health, luxury services, and client relations. Emphasise any roles where you've managed operations or coordinated teams, as these are key for the Hub Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mental health and wellness. Share specific examples of how you've successfully managed client relationships and operations in previous roles, demonstrating your fit for the luxury environment.
Showcase Relevant Skills: Highlight your organisational skills, emotional intelligence, and problem-solving abilities. Mention any experience you have with high-net-worth individuals or in fast-paced environments to align with the expectations of the role.
Proofread and Format: Before submitting your application, ensure that both your CV and cover letter are free from errors. Use a professional format and clear language to make a strong impression. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at THE BALANCE RehabClinic
✨Showcase Your Emotional Intelligence
As a Hub Manager, you'll be dealing with high-profile clients. Demonstrate your emotional intelligence by sharing examples of how you've handled sensitive situations in the past. This will show that you can maintain discretion and warmth, which is crucial for this role.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss specific instances where you've successfully managed multiple tasks or projects simultaneously. Use metrics or outcomes to illustrate your effectiveness in maintaining smooth operations.
✨Familiarise Yourself with The Balance's Values
Research The Balance and its approach to luxury mental health and wellness. Be ready to articulate how your personal values align with theirs and how you can contribute to their mission of providing exceptional client experiences.
✨Prepare Questions About Client Care
Since client experience is at the heart of this role, prepare insightful questions about their current client care strategies. This shows your genuine interest in improving client satisfaction and your proactive approach to understanding their needs.
