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For Companies At a Glance
- Tasks: Assist in managing room reservations and maximise hotel revenue.
- Company: The Baileys Hotel London offers a blend of British charm and modern style.
- Benefits: Enjoy perks like employee discounts, pension plans, and meals on duty.
- Why this job: Join a dynamic team in a vibrant location with growth opportunities.
- Qualifications: Experience in 4*/5* hotels and knowledge of Opera System required.
- Other info: Be part of a renowned hotel group with over 120 properties worldwide.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
TheBaileys Hotel Londonis seeking aReservations Agentto assist our Reservations Lead in the smooth running of the department.
Working as part of the Reservations team, you will be responsible forhandling all rooms reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel.
As a Reservations Agent, your key responsibilities include:
- To answer all incoming Reservation enquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings
- To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
- To input Reservations into the OPERA cloud reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
- To give a polite and friendly response to all incoming telephone inquiries.
- To process all fax/letter enquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
- To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
- To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
- To identify potential Sales Leads for the Corporate and Leisure Sales teams to develop future accounts.
- To be aware of the Hotels financial targets and the contribution made by the reservations Team in achieving those targets.
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
- To perform as part of a team, assisting colleagues where necessary and carrying out other relevant duties as requested by the Manager.
The experience & qualifications required as Reservations Agent are:
- We are seeking candidates with previous experience in 4*/5* hotels in a similar role.
- Knowledge of Opera System is a must.
- Being fully conversant with Microsoft MS (Word, Excel, PowerPoint, Outlook) is essential.
- You will have exceptional communication skills and demonstrable the ability to drive business and promote all of the services at the Hotelto a very high standard.
We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Season Ticket Loan Scheme
- Length of Service-related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee Recognitions
- Recommend a Friend Scheme
- Subsidised Car Parking (if available)
- As well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
Contact Detail:
The Baileys Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the OPERA cloud reservations system before your interview. Understanding its functionalities will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your upselling techniques. Think of ways you can promote hotel services and products effectively, as this is a key responsibility in maximising revenue for the hotel.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be handling reservations inquiries, being able to convey information clearly and politely is crucial.
✨Tip Number 4
Research The Baileys Hotel London and its offerings. Knowing the hotel's unique features and services will help you engage with potential customers and show your enthusiasm for the position.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations, particularly in 4*/5* hotels. Emphasise your familiarity with the OPERA system and any specific achievements that demonstrate your ability to maximise revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention your understanding of the hotel's financial targets and how you can contribute to achieving them through effective reservations management.
Showcase Your Skills: In your application, clearly outline your proficiency in Microsoft Office applications. Provide examples of how you've used these tools in previous roles to enhance efficiency or improve customer interactions.
Highlight Teamwork and Initiative: Discuss your ability to work as part of a team and your willingness to assist colleagues. Include examples of how you've taken the initiative in past roles to improve processes or customer satisfaction.
How to prepare for a job interview at The Baileys Hotel London
✨Know the Hotel Inside Out
Before your interview, make sure to research The Baileys Hotel London thoroughly. Understand its history, services, and unique selling points. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Reservations Agent, exceptional communication is key. During the interview, practice clear and polite responses. You might even role-play common scenarios, such as handling a reservation inquiry, to showcase your skills.
✨Familiarise Yourself with OPERA System
Since knowledge of the OPERA system is essential for this role, brush up on your understanding of it. If you have experience with similar systems, be prepared to discuss how you can quickly adapt to OPERA.
✨Showcase Your Sales Skills
The role involves maximising revenue through upselling and cross-selling. Prepare examples from your past experiences where you've successfully increased sales or improved customer satisfaction. This will demonstrate your ability to contribute to the hotel's financial targets.
