Service Manager

Service Manager

Loughborough Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and manage the Service Delivery team to ensure top-notch support for young refugees.
  • Company: Baca is a compassionate organisation focused on empowering young refugees in the UK.
  • Benefits: Enjoy a permanent role with flexible hours and opportunities for travel.
  • Why this job: Make a real difference in the lives of young refugees while working in a supportive environment.
  • Qualifications: Experience in management and a passion for social impact are essential.
  • Other info: This role is based in Loughborough, with regular travel to service locations.

The predicted salary is between 36000 - 60000 £ per year.

Responsible to: Service Director

Responsible for: Service Delivery team managers and administrator in Loughborough

Hours: 37.5 hours per week

Contract: Permanent

Location: Baca office, Loughborough, England with regular travel to locations where Baca's services are delivered.

About Us: Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive.

Service Manager employer: The Baca Charity

Baca is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being and development of its employees. Located in Loughborough, our team enjoys a collaborative environment with ample opportunities for professional growth, as well as the chance to make a meaningful impact in the lives of young refugees. With a commitment to employee satisfaction and a focus on delivering high-quality services, Baca stands out as a rewarding place to build a fulfilling career.
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Contact Detail:

The Baca Charity Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Manager

✨Tip Number 1

Familiarise yourself with Baca's mission and values. Understanding their commitment to supporting young refugees will help you align your responses during interviews and demonstrate your passion for the role.

✨Tip Number 2

Network with current or former employees of Baca. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Service Manager position.

✨Tip Number 3

Prepare specific examples from your past experience that showcase your leadership skills and ability to manage teams effectively. Highlighting these experiences will help you stand out as a strong candidate for managing the Service Delivery team.

✨Tip Number 4

Research the challenges faced by young refugees in the UK. Being knowledgeable about these issues will allow you to speak confidently about how you can contribute to Baca's mission and improve service delivery.

We think you need these skills to ace Service Manager

Leadership Skills
Team Management
Customer Service Excellence
Communication Skills
Conflict Resolution
Project Management
Strategic Planning
Budget Management
Problem-Solving Skills
Adaptability
Time Management
Empathy and Cultural Sensitivity
Training and Development
Performance Monitoring

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities of a Service Manager at Baca. Highlight key skills and experiences that align with their requirements.

Tailor Your CV: Customise your CV to reflect your experience in service delivery and team management. Use specific examples that demonstrate your ability to lead teams and support young refugees.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting young refugees and your understanding of Baca's mission. Mention how your background makes you a suitable candidate for the role.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at The Baca Charity

✨Understand Baca's Mission

Before the interview, take some time to research Baca's mission and values. Understanding their dedication to supporting young refugees will help you align your answers with their goals and demonstrate your passion for the role.

✨Showcase Leadership Experience

As a Service Manager, you'll be responsible for leading a team. Be prepared to discuss your previous leadership experiences, focusing on how you've successfully managed teams and delivered results in challenging situations.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle service delivery challenges. Think of specific examples from your past experiences where you effectively resolved issues or improved processes.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and helps you gain a better understanding of the team's dynamics and expectations.

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