At a Glance
- Tasks: Support client enquiries and manage leads for luxury baby furniture.
- Company: The Baby Cot Shop, a luxury brand in Chelsea and Harrods.
- Benefits: Experience with beautiful products and high-end clients in a supportive team.
- Other info: Training provided on collections and client journey.
- Why this job: Join a growing brand creating stunning spaces for babies and children.
- Qualifications: Warm, organised, and confident with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Baby Cot Shop is a luxury baby and children’s furniture brand, boutique, and interior design studio based in Chelsea, London, with a concession in Harrods. We specialise in beautiful nursery furniture, bespoke interiors, luxury bedding, accessories, and décor for babies and children. We are looking for a warm, organised, and confident CRM & Sales Associate to join our team and support our growing client base across our boutique, Harrods concession, online enquiries, and international clients.
Role Overview
The CRM & Sales Associate will be responsible for supporting client enquiries, managing leads, following up with potential customers, and helping clients select beautiful pieces for their nurseries and children’s rooms. This role is ideal for someone who is naturally personable, detail-oriented, and confident communicating with high-end clients. You will play an important part in ensuring every client receives a thoughtful, professional, and seamless experience from their first enquiry through to purchase and beyond.
Key Responsibilities
- Client Communication and Relationship Management
- Respond to client enquiries via email, phone, WhatsApp, Instagram, website enquiries, and in-store visits.
- Follow up with new and existing leads in a timely and professional manner.
- Build warm relationships with clients and understand their needs, timelines, preferences, and budget.
- Recommend suitable products, collections, finishes, fabrics, and accessories based on each client’s brief.
- Guide clients through the sales process, from initial enquiry to quotation, invoice, payment, and aftercare.
- Support clients with bespoke and made-to-order pieces, including custom colours, embroidery, fabrics, and finishes.
- Encourage clients to book appointments, visit our Chelsea boutique or Harrods concession, or arrange a design consultation where appropriate.
- Accurately log all new enquiries and client interactions into the CRM system.
- Update lead stages, notes, follow-up dates, product interests, and next steps.
- Ensure all leads are followed up consistently and no client is missed.
- Maintain clean, organised, and accurate CRM records.
- Product Knowledge & Client Guidance
- Develop a strong understanding of our furniture, bedding, accessories, nursery interiors, and bespoke services.
- Learn product lead times, pricing, customisation options, delivery processes, and aftercare details.
- Help clients understand what they may need when planning a nursery, including cot beds, cribs, Moses baskets, gliders, changing units, bedding, décor, and accessories.
- Work closely with the interior design and operations teams to ensure client requests are handled smoothly.
- Administrative Support
- Prepare and send product links, PDFs, quotes, invoices, and follow-up emails.
- Assist with order details, delivery updates, and client confirmations.
- Liaise with internal teams regarding product availability, lead times, customisations, and order progress.
- Support with client records, sales reporting, and daily CRM checks.
Requirements
- A proactive attitude and willingness to learn.
- Warm, friendly, and confident manner with clients.
- Strong attention to detail and good organisational skills.
- Previous experience in sales, customer service, luxury retail, interiors, nursery products, or CRM is preferred.
- Excellent written and verbal communication skills.
- Ability to follow up consistently and manage multiple leads at once.
- Comfortable using email, WhatsApp, CRM systems, spreadsheets, and basic digital tools.
- Interest in luxury interiors, baby furniture, design, or premium client service.
- Ability to work well both independently and as part of a team.
What We Offer
- The opportunity to work with a growing luxury interiors and baby furniture brand.
- Experience working with beautiful products, bespoke pieces, and high-end clients.
- A supportive team environment.
- Training on our collections, CRM process, and client journey.
- The chance to be part of a brand creating beautiful spaces for babies and children.
CRM & Sales Associate employer: The Baby Cot Shop, Chelsea
The Baby Cot Shop is an exceptional employer, offering a warm and supportive team environment in the heart of Chelsea, London. As a CRM & Sales Associate, you will have the opportunity to work with beautiful luxury products while building meaningful relationships with high-end clients. With a focus on employee growth and comprehensive training, we ensure that every team member is equipped to provide a seamless and professional experience, making this a truly rewarding place to advance your career in luxury retail.
Contact Details:
The Baby Cot Shop, Chelsea Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Sales Associate
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Baby Cot Shop, Chelsea, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Baby Cot Shop, Chelsea!
We think you need these skills to ace CRM & Sales Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Baby Cot Shop, Chelsea, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Baby Cot Shop, Chelsea and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Baby Cot Shop, Chelsea that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Baby Cot Shop, Chelsea
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
