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- Tasks: Support and improve systems across various business functions while collaborating with teams.
- Company: Join Aztec, a dynamic company focused on operational excellence and client partnerships.
- Benefits: Enjoy hybrid work, professional training, and opportunities for career growth.
- Why this job: Make a real impact by driving system improvements and enhancing user experiences.
- Qualifications: Analytical skills and experience in business analysis or systems support preferred.
- Other info: Work in a supportive environment with a focus on innovation and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative.
About the role:
This is a junior management position which will provide support in implementing and managing a portfolio of innovative Aztec’s various business functions, working with Aztec’s Client Facing Teams (CFT), project managers, departmental heads and, where necessary, external clients and vendors to drive continuous improvement and prompt resolution of issues.
Key responsibilities and duties:
- Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues.
- Work closely with business stakeholders to gather, document, and analyse requirements related to application changes, enhancements, and new features.
- Provide scoping/support with initiatives, including understanding user pain points, mapping current-state processes, and identifying areas for improvement.
- Support the documentation of business requirements, use cases, and acceptance criteria to enable accurate development and testing of solutions.
- Conduct impact assessments for proposed changes, identifying dependencies and assisting with prioritisation.
- Participate in triaging incoming service requests and incidents to assess whether issues are user-related, data-related, or require system changes.
- Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
- Support user acceptance testing (UAT) by preparing test scripts, tracking defects, and validating outcomes against business expectations.
- Assist in preparing user guides, release notes, or training materials for new or updated functionality.
- Liaise with third party vendors and support teams in project initiation, scoping, development, and issue resolution.
- Identify opportunities to streamline workflows and enhance data accuracy through improved system usage or automation.
- Continual review of systems and processes to drive innovation and efficiency improvements.
Skills, knowledge, and expertise:
- Strong analytical and problem-solving skills with an ability to break down complex processes and identify key requirements.
- Experience in a business analysis, project coordination, or systems support role in a technology or financial services setting.
- Exposure to Private Equity products such as eFront, Yardi, Fenergo, Investran, Medius or Viewpoint and client-facing portals in a financial services context preferable (but not essential).
- Knowledge of TSQL and BI toolsets for data analysis and reporting.
- Accounting experience and/or accounting qualification preferable (but not essential).
- Experience within a Project Management environment, including co-ordination and planning of actions and resources.
- Relevant professional qualifications.
General information:
You will enjoy a hybrid work model where you work from the office twice per week. Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Systems Support Manager in Southampton employer: The Aztec Group
Contact Detail:
The Aztec Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you're reading from a script. Mock interviews with friends can be super helpful!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Systems Support Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Manager role. Highlight relevant experience and skills that match the job description, especially in areas like business analysis and systems support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Aztec's values. Keep it concise but impactful.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. This will demonstrate your analytical skills and ability to drive improvements, which are key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at The Aztec Group
✨Know Your Systems
Familiarise yourself with the systems and tools mentioned in the job description, like TSQL and BI toolsets. Being able to discuss your experience or knowledge of these technologies will show that you're prepared and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This is crucial for a Systems Support Manager, so be ready to explain your thought process and the impact of your solutions.
✨Understand the Business Context
Research Aztec and its services, especially in relation to Private Equity products. Understanding the company's goals and how the Systems Support Manager role fits into their operations will help you tailor your responses during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the company culture. This not only shows your interest but also helps you gauge if Aztec is the right fit for you. Remember, interviews are a two-way street!