At a Glance
- Tasks: Lead a dynamic team to enhance cloud solutions and improve operational efficiency.
- Company: Join Aztec Group, a forward-thinking company focused on client success and innovation.
- Benefits: Enjoy professional development, hybrid work options, and a supportive team culture.
- Other info: Opportunity for growth with training and certifications in a collaborative environment.
- Why this job: Make a real impact by driving innovation in cloud solutions and supporting your team.
- Qualifications: Experience in support management and M365 technologies is essential.
The predicted salary is between 50000 - 65000 € per year.
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative.
About the role:
Reports to Power Platform & Cloud Solutions Manager. At the Aztec Group, we credit our technology as one of the core ingredients to our award-winning solutions. Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. We are seeking a driven and enthusiastic person to help Aztec Group maintain and complete continuous improvement of our Automation, Process Workflow and App Solutions built in SharePoint, Power Platform and Camunda.
The role is responsible for overseeing the third line support tickets of a range of cloud solutions. They have a key role to play in developing and enhancing the business bespoke cloud solutions ensuring that we continue to offer solutions that meet needs and to a high quality. They are required to work with other IT teams and stakeholders to ensure quick and efficient technical solutions for the business while implementing efficiencies for the team. They will be responsible for line management of support analysts for 2nd and 3rd line support. This role plays a pivotal part of supplying high quality bespoke cloud solutions utilised by the whole business thus helping to meet the group strategy, driving innovation and maximising efficiency.
Key responsibilities:
- Line Management of Support Analysts within Automation and Solution team.
- Coach and mentor Automation and Solutions Support Team Members.
- Monitor support incidents and work with support staff to provide effective prioritisation and resolution.
- Own and manage day to day issues and see through to completion. Escalate in a timely manner to senior members of the team where required.
- Provide technical guidance and support to the team to enhance the capabilities of first line and second line support.
- Plan and manage improvement projects to deliver agreed time, cost and quality targets.
- Management and implementation of system deployments and upgrade using Aztec change control processes and in compliance of Aztec Security framework and standards.
- Monitor, document and maintain effective system configurations.
- Design, implement and maintain standardised processes, procedures and controls to reduce variation.
- Work within Aztec’s governance policies and best practices, including data protection, security, backup, restore, disaster recovery, monitoring, auditing, licensing and capacity planning.
- Conduct root cause analysis to determine the source of issues and implement corrective actions.
- Collaborate with stakeholders to identify opportunities for improvement and implement best practices.
- Serve as a pivotal escalation point for the business to troubleshoot and remediate third-line support queries to drive issue resolution and optimise solution efficiency.
- Build and leverage trusted relationships with technology owners, key stakeholders, and external strategic partners to drive efficient and accurate resolutions.
Required skills and expertise:
- Minimum of 3+ years of support management experience.
- Minimum of 5+ years of experience of second and third-line support.
- Minimum of 3+ years hands-on experience with M365 technologies, including PowerApps development and SharePoint Online.
- Experience in design, developing and documenting continuous improvement initiatives using Microsoft Power Platform to include Canvas Power Apps or/and Model-driven Power Apps.
- Experience with Power Automate/Logic Apps Import and Integrate data using Power Automate & Logic Apps.
- Experience with databases such as Microsoft SQL Server, Dataverse, SharePoint lists and other necessary data structures.
- Strong analytical, problem-solving, and troubleshooting skills.
- Experienced with pro code solutions such as React, C# and JavaScript.
- Experience with Web Services (REST, SOAP, Power App Connectors Azure Functions etc) design and implementation.
- Experience in IT systems, services and security controls within a Microsoft ecosystem.
- Strong customer service skills to ensure a positive end-user experience.
- Good organizational, time management, and project management skills.
- Strong stakeholder management experience at different levels.
Desirable skills and expertise:
- Preferably 1 year of line management experience.
- Preferably experienced in SharePoint Administration and Camunda.
- Experience working with Service Integrators or 3rd party development teams.
- Microsoft Certified in Power Platform.
- Camunda Developer certified.
Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Solution Support Manager in Southampton employer: The Aztec Group
At Aztec, we pride ourselves on fostering a vibrant work culture that prioritises collaboration and innovation, making it an exceptional place for a Solution Support Manager to thrive. With a commitment to employee growth through in-house training and professional qualifications, our team members are empowered to enhance their skills while contributing to high-quality bespoke cloud solutions. Located in dynamic hubs like Southampton and London, we offer a hybrid working model that supports work-life balance, ensuring our employees can excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Support Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Solution Support Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Solution Support Manager role. Highlight your experience with M365 technologies and any relevant management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with cloud solutions and support management.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong analytical and troubleshooting skills, especially in a tech environment like ours.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at Aztec!
How to prepare for a job interview at The Aztec Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 technologies, especially PowerApps and SharePoint. Be ready to discuss your hands-on experience and any projects you've worked on that showcase your skills in these areas.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex support issues in the past. Think about specific incidents where you conducted root cause analysis and implemented effective solutions, as this will demonstrate your analytical abilities.
✨Emphasise Team Leadership Experience
Since the role involves line management, be prepared to talk about your experience coaching and mentoring team members. Highlight any successful projects where you led a team to improve processes or resolve issues.
✨Build Rapport with Stakeholders
Think about how you've built relationships with stakeholders in previous roles. Be ready to share examples of how you collaborated with different teams to drive improvements and ensure client satisfaction.
