At a Glance
- Tasks: Lead exciting projects to optimise and automate processes for enhanced client experiences.
- Company: Join Aztec, a dynamic company focused on operational excellence and client partnerships.
- Benefits: Enjoy professional development, training, and a supportive hybrid work environment.
- Other info: Collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact by driving continuous improvement and enhancing user experiences.
- Qualifications: 3+ years in process improvement, strong communication, and analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative.
About the role:
This is an exciting role that will play an integral part in the Process Optimisation and Digitisation (POD) Team and will contribute to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group. This role will work with the members within the POD and wider stakeholders in delivering excellent service to our clients and enhance our people’s experience– with a key focus on adoption and benefit realisation.
Key responsibilities:
- Lead improvement projects to optimise and automate processes
- Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement
- Document business requirements to enable process automation
- Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
- Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
- Facilitate the re-design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
- Map customer journeys to identify enhancement to customer experience across all touchpoints
- Apply Continuous Improvement methodologies and user-centric design principles to improve capabilities, processes, and tools
- Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way
- Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
- Focus on continually improving the client and users experience through the effective deployment of all platform capabilities
- Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary
- Translate and facilitate communication between technologists and non-technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action
- Perform on-going assessment against success criteria and benefits
Skills, Experience, Qualifications:
- Minimum 3 years’ experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
- Demonstrable delivery capability of (one or more): Lean Six Sigma, Business Analysis, Automation projects
- Strong client relationship and engagement skills, consulting background
- Good business partnering and senior stakeholder engagement skills
- Bachelors degree
- Effective facilitation, influencing and negotiation skills
- Comfortable operating across multiple jurisdictions with multiple stakeholders
- Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
- Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials.
- Experience working in a technology engagement environment
- Proven experience leading change management initiatives
- Good experience in controlling and managing risk
Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Process Optimisation and Digitisation Manager in Southampton employer: The Aztec Group
At Aztec, we pride ourselves on fostering a vibrant work culture that prioritises collaboration and client satisfaction. As a Process Optimisation and Digitisation Manager, you will benefit from our commitment to employee growth through tailored training and professional development opportunities, all while working in dynamic locations like London and Luxembourg. Join us to be part of a forward-thinking team that values innovation and excellence in every aspect of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Process Optimisation and Digitisation Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show them how you fit into their team and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in process optimisation and digitisation can make a real difference. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining us at Aztec.
We think you need these skills to ace Process Optimisation and Digitisation Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Process Optimisation and Digitisation Manager role. Highlight your experience with process improvement and any relevant methodologies like Lean Six Sigma. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about process optimisation and how you can contribute to our team. Be sure to mention specific projects or experiences that showcase your abilities.
Showcase Your Communication Skills:Since this role involves translating technical jargon for non-technical stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language in your CV and cover letter to demonstrate your ability to convey complex ideas simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Aztec Group
✨Know Your Process Improvement Tools
Familiarise yourself with Lean Six Sigma and other process optimisation methodologies. Be ready to discuss how you've applied these tools in past projects, as this will show your practical experience and understanding of the role.
✨Showcase Your Client Engagement Skills
Prepare examples that highlight your ability to build strong relationships with clients and stakeholders. Discuss how you’ve successfully managed expectations and delivered on client needs, as this is crucial for the role.
✨Demonstrate Your Analytical Thinking
Be prepared to tackle hypothetical scenarios during the interview. Show how you approach problem-solving by breaking down complex issues and proposing clear, logical solutions. This will demonstrate your analytical skills and decision-making process.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, especially when discussing technical concepts. The ability to translate complex ideas into simple terms for non-technical stakeholders is key, so focus on clarity in your communication.
